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‎07-18-2020 01:06 AM
I want to translate Service Catalog ITEM name, it's short_description, variables associated with this item and some help texts. I activated the required plugin for french.
However i don't know exactly how to proceed further with sys_translated table and most importantly how to test it in Development?
Solved! Go to Solution.

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‎07-27-2020 09:50 PM
Hi there,
Did this solve your question? Or do we need to follow-up on this?
Please mark this answer as correct if it solves your question. This will help others who are looking for a similar solution. Also marking this answer as correct takes the post of the unsolved list.
Thanks.
Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP
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Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
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‎07-18-2020 08:22 AM
There are basically 2 tables where the translations are stored. Translated Text [sys_translated_text] & Translated Name/Fields [sys_translated]
sharing few links for help
For example purpose I have used French language and shared for catalog item name, short description, variable label.
You can similarly give for the question choices as well for Select box variable
I hope this will help you get started on your requirement.
Steps:
1) Visit to "System Localization" -> "Translated Name / Fields". Create new record.
2) For translating catalog item name and short description use this table Translated Name / Fields:
a) Translation of the catalog item "Name"
- Label - the catalog item name
- Element - the field name which holds this value i.e. name
- Table - The catalog item table i.e. sc_cat_item
- Value - french value of that catalog item name
b) Translation of the catalog item "Short Description"
- Label - the catalog item short description
- Element - the field name which holds this value short_description
- Table - The catalog item table i.e. sc_cat_item
- Value - french value of that catalog item short description
c) Translating questions/variables use this:
- Give the label same as "Question" on the variable
- Select the element as "question_text" which holds the value
- Table - Variable which holds the variable information in instance
- Value - french value for the label you want
Regarding Testing: For example purpose I have used French language; so you need to impersonate as User whose language is French in user profile and check whether all these are coming in french or not from portal etc.
a) catalog item name
b) catalog item short description
c) catalog variable names
d) catalog variable drop down choices etc
Screenshot:
Note: Remember to clear instance cache using cache.do and then test so that you can validate. Or you can also logout and login again to perform the testing
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎07-19-2020 04:37 AM
Thanks Ankur Bawiskar for your reply. I really appreciate it.
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‎07-19-2020 06:31 AM
I see you marked another response as correct.
I felt that I covered the above pretty well and included the link as well for reference.
The answer you marked as correct has image copied from this link which was already shared
You can only have one response marked as Correct.
In such cases you can mark that reply as correct which you feel explained well and helped you in right direction.
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

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‎07-19-2020 06:36 AM
And I feel my response was already correct. So what's your point?
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
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‎07-19-2020 07:03 AM
My only point was that people should try avoiding copy pasting images from older posts since there are other community members who invest their time in sharing their thoughts and provide guidance around the same time.
I think Riyaz got confused in marking answer as correct but that should be fine.
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader