Trigger a notification based on role

[Anirudh29]

Hi All,

I want to configure a notification based on a role. 
Use case: If the user who updates the record does not have admin access the notification should not be triggered else the notification should be triggered. 
It would be helpful if i get the process of it.

Thanks,
Anirudh

#servicenow #itsm #sam #itom #notification #businessrule

[Community Alums]

HI @Anirudh29 ,

You can write a business rule on required  table which runs on every insert and fires an event which is set up for your notification. You can create a list of recipients in this business rule(based on roles) itself and pass it as a parameter in eventQueue function you will use to fire the event.