Trigger a notification if flow execution fails

[anuj27]

Hi All,

I have requirement that I need to fire a email notification to a particular users if flow execution for any of the 7 flows gets any error and flow fails. 

Consider these 7 flow as A,B,C,D,E,F,G.

I created a notification named XYZ (send when : Triggered).

Now please guide me how to move forward in steps to achieve this functionality successfully.

Thanks

[Mohan raj · Accepted solution]

Hi @anuj27,

I understand that need to send email notification if flow was cancelled or error.

• Here we can trigger an email by script for that need to create event register first by Navigating  system policy >> Event >> Registry   create new (to trigger email)
• In Notification select send when : Event fired
  and Event name : choose the event name from drop down(select event created in first step)
• And try this below script 
  

var flow = new GlideRecord('sys_flow_context');//this table has all flow excution status
flow.addEncodedQuery('sys_created_onONToday@javascript:gs.beginningOfToday()@javascript:gs.endOfToday()');//created today
flow.addQuery('state','ERROR')
flow.addQuery('state','CANCELLED');
flow.query();
var count = flow.getRowCount();
if(count >= 7){ //check record more than or equal to 7 records
    gs.eventQueue('<event_name>',flow,'<sysid of the user>')
}

If this response is useful then hit thumbs and give like to response and mark as accept solution

Regards

Mohan

[anuj27]

Hi Mohan,

Thanks for guiding me.

Plz Just have a look on it.

1. I have created a new event in event register.

Fired by is : Business Rule , right ?

other fields are ok ? 

2. Created  a notification , send when : Event is fired.

Do i need to add this script in advanced condition script section ? 

Or since the event is set to fired by Business rule, I need to create a BR. If yes which BR is needed here.

[Mohan raj]

Hi @anuj27,

Use Business rule to trigger the email notification