I'm trying to create an email notification that notifies the "assigned to" user. When previewing the e-mail it shows the correct user without any problem (the name is not crossed off and I've checked the e-mail address and it is enabled). However, th...
We are on Helsinki and I'm looking to set a bunch of favorites as an admin and then be able to export that and have other users import those favorites into their profile.Thanks
Is there any way of extracting the http header information in servicenow.we got an on premise customer wants to establish if the access to the instance is from trusted source, specially if the users have admin roles.in the installation exits we can d...
scenario: You have a UI policy on the base task table You want "Reverse if false" to be true. You want it to apply to all task sub-tables (incident, problem, change, etc.), EXCEPT for one (incident). How can you make this policy run on all su...
I'm very new to using GlideRecord. I'm writing an advanced condition to specify when to send an email notification. Right now my script is working for the "Field" notification(I'm not wanting to send the notification then). But now I need to add anot...
Hi All,I have a requirement to retain data on em_event table for more number of days. Currently we have only 5 days of data on em_event table. I am unable to find this configuration in ServiceNow. Any help is appreciated. Thanks.I have already verifi...
Hi Experts does anybody know if there is a way to export a Workflow Diagram to Visio? ThanksElias
I am trying to sort my addOptions but i dont have success doing this what i have is a a glide ajax call here is my script include sort is an integer. This should be passing the sort as the last parameter while(gr.next()){ var a = g...
Hi,We have multiple catalog Items setup that have the variable of customer - this is a reference field of the core_company table.I have a business rule in place which sets the answer on this customer variable in the company field on the sc_req_item t...
I am working on developing major incident using Parent Child relationship. I have created a UI Action to create a button that will create and populate a new child incident. I have also included on the incident form a checkbox field major_inci...
How can one catalog item conected with multiple catalogs and Catagories??What are the steps to do so??A SIngle Catalog item is conected with multiple catalogs and related Catagories with that Catalogs...
Hi Everyone , I wanted to create SLAs on Catalog task Level , what is the best way to create on Specific Task on Specific Items. If it is for one item , we can give in combination of Item name and Catalog task's Short description but how to...
Hi Folks,I have a catalog item and in that there is onchange client script which opens different URLs based on the value selected using window.open() function.But this script is not working on Service Portal. I have changed the UI type of the script ...
I have admin access to my SN implementation and am creating our first Service Portals so there's a lot I'm still learning. One roadblock I've encountered is that when I'm logged in as me, the "sc categories" and "sc category page" (or anything sc rea...
Hi All, Please help me out !! In an "UI page",I have a button. Onclick/onsubmit of that ui page I need to map to another "UI page". I tried using anchor tag b...
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