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Resolved! How to disable the Edit button on the KB view article page?

Hi folk,I am currently redesigning the access for knowledge. When I go to the Homepage of the knowledge, click any article, the Edit button show up, how can i disable it ? as it seems to me it 's neither a UI action or Client script. The Flag Article...

pyuen by Kilo Contributor
  • 3852 Views
  • 7 replies
  • 4 helpfuls

Header menu on new Service portal

Ok I have seen many post on the header menu being cloned and followed the directions in threads such as Service Portal Header Menu Issue Note: I am not used to working with angular and am strictly going off articles read. I may be missing something s...

Chad31 by Mega Expert
  • 6680 Views
  • 9 replies
  • 1 helpfuls

How to hide widget based on user role

So I have searched the community near and far and have not been able to find a solution.I have cloned the ICON Link widget and need to now set the visibility of this based on the logged in user having a specific role.If they have the role show the wi...

tricial by Giga Contributor
  • 5931 Views
  • 5 replies
  • 2 helpfuls

Asynchronous Import Set

Hi All,I am creating records in staging table through a script.All the Import sets which are creating for that staging table records are in 'Synchronous' mode. So my Tranform map is running as soon as I insert one record in staging table.How can I ma...

inderpal by Kilo Expert
  • 3602 Views
  • 2 replies
  • 2 helpfuls

REST Response > Remove/override caching headers

Hi all,Version: GenevaI want to be able to cache a REST response for 5 minutes... I've tried using setHeaders(..) (there's no removeHeaders(..)), but it looks as though ServiceNow has hardcoded the `Cache-Control`, `Pragma` and `Expires` HTTP headers...

nickg111 by Kilo Contributor
  • 1823 Views
  • 2 replies
  • 2 helpfuls

order guide issue in service portal

Hello everyonei have a small issue in our Order guides. Whenever a user tries to create a order guide without selecting any one of the check boxes ( catalog items ) on the form and if he hit 'Choose options', it displays a message on the top 'The ord...

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Nitin_NOW by Tera Guru
  • 2579 Views
  • 3 replies
  • 0 helpfuls

Resolved! Script Include Questions??

Hello Friends, Can someone please answer some questions on Script Include:1: What is difference between classless (on-demand) Script include & class Script Include, since I have seen some script include where we are directly using functions. Below ar...

basantsoni by Mega Guru
  • 3287 Views
  • 4 replies
  • 11 helpfuls

Resolved! How to set a Related List Incident with Active records

Hello Experts,I am facing problem with Views under user table,I wanted to add a Related List of Incident->Assigned to under user table which i did on Default view and i got it right, but i want only Active records which i need to make default filter ...