Hi all,I'm doing something on a UI page, and I'd like to control where the form / system messages appear. These ones:gs.addInfoMessage("I am a message");At the moment, ServiceNow automatically places them at the top of the page, but I'd like to contr...
What is the Best Practice around RITMs and Tasks? There are situations where it would be easier for one of our groups (3 agents) to just work from the RITM and not have a task. We don't need approvals and one person works on the RITM at a time. W...
Hello my friends,In my current project I got some issue with Helsinki. I want to compare 2 image using byte array (based64) in Geneva instance and it is working fine but after upgrade to Helsinki this same code didn't work... Have you got similar pro...
Using If condition in UI Action, If True Perform some action and If False Perform another action:I have a UI Action button wherein I want to include if condition within the script. For Example: IF my logged in user is the same as 'assign to' in the f...
I have a workflow that is used as a sub workflow.I normally pass a number of variables from the instigating workflow to the sub workflow.All nice and easy as so far it is just a single value each time. An extra requirement has now been made and I ...
Hi all,now I am facing an issue. + I just want users with specific roles( like itil role) can see my whole portal. if i limit user access only on pages, users can click url to navigate another page on my portal. Thank you in advance.
Can anyone advise me of an alternative for gel('sysparm_item_guid').value code? Need to make the attachment mandatory in SERVICE PORTAL var sid = gel('sysparm_item_guid').value; var gr_at = new GlideRecord("sys_attachment"); gr_at.addQuery("t...
I have my User Data originate in Active Directory. We are using a mid server.We have to wait 24 hours for the users to sync over.How do we force a manual sync with Active Directory?I thought Refresh from LDAP would work.
Hi everyone,This is trhe first time I request help from the community.I have configured several standard changes through Change Management module.Now, I want my technicians to be able to create a standard change from an incident with a form action.St...
I have a variable A whose type is Reference when i tried to to create a change using that change.change_plan =("Remove the filter: " + current.variables.A.getDisplayValue()); its returning me the value "undefined"
I have a before Business Rule setup to create a record in a custom application whenever an incident is submitted. It works fine but I want to add in a part that says it will only create the record if there hasn't already been a record created in the ...
We have business users who we need to provide feedback on stories but we need them to not be able to change any other fields. We have been sending an email through the story for the ability to respond and update the story. The business user is losing...
Hi,I am trying to find difference of list collector to find the new values entered by user, have tried many ways, below is the current code i haveNote: Also tried using jQuery.control to fetch old value since that didnt work as well declared a hidden...
Our DEV instance is in great need of a clone but I have multiple update sets that are 'in progress' and I have more work to do on all of them. I have read up on Saving Customizations in a single XML file on the Wiki. However, I have to set this the u...
I've built a simple automated test in our dev instance to create an intake ticket for an incident. Everything works correctly, with the exception of the subcategory for our "Situation" fieldThis shows how the form should look prior to submission (thi...
