Hi Friends.I want to hide reports(based on Table) when user try to search...Reports --> View/Run option.I mean the reports should not visible to ITIL and some other users ( in other words the reports should visible only to Demand_admin role).Re...
I have an issue where the same user has to approve twice, because the request is for 2 different roles (even though the Approver is the same person). Is there a script I can use to check if user has already approved?. I would like to do this in t...
Hello team,I wrote sysparm_stack=/incident_list.do?sysparm_query=active=true in URL aruguments in one module. If I wrote like this it will redirect to Incident list view but filter is not set to active=true.Can you suggest me how to write code fo...
Can someone point me in the direction of how to send an email directly from a UI Action script? Sorry if I'm missing something obvious, but I haven't found this documented as yet.As an example, on a Change Request, I want to add a UI Action that give...
Below is a screenshot of a very simple UI Action that uses jQuery to hide some form elements:It works great when the application scope is Global, but if I create it so that its scope is that of a scoped application, it throws an error: Uncaught TypeE...
I am facing issue with generate multiple notifications.I have created new event called certificate.expiring for u_certificate_tracking.Do we need to write business rules or scripts for this table?I want to send notifications for below 4 conditions....
Hi all,I'm relatively new to ServiceNow, but i have created an internal Service Portal for change requests to be processed. The problem i'm having is that the state field is showing all options available to the users, even though the client script 'S...
I am setting up SSO using SAML 2.0. I have activated the Integration - Multiple Provider Single Sign-On Installer plugin and have then gone to SAML 2 SingleSign-on> Properties. At the top of the page is this message:Please upgrade to the latest SAML ...
I need to hide a Password variable on the RITM- There is No Task associated there is an integration with our AD server and it resets a password. The issue is the variable shows on the RITM for anyone to see it. Is there a way to hide 1 variable? I tr...
I need to know how to find who is END USER and ITIL USER?Based on role i can find the ITIL USER is that correct?If that is correct then how can find who is END USER?Thanks and Regards,Dinesh Chinnadurai
i have Group field(reference) in KB record so when i select the group name in KB record then that group name should be upadte in KB Group field(string type) of Approval table.
need to add "database" under infrastructure which is under Configuration Management. Can someone let us know how to do that please.
Does anyone know of an efficient way of looping through JSON on the client side? My JSON looks like this:{ "results":[ { "ticket_Number":"INC123456", "short_description":"this is a the short description"...
Hi all,i am writing a script which checks for Incident state. If the state is in "Awaiting user info" for more than 3 days, script(scheduled job) changes the state to "Pending".Now, i want to capture the exact time when incident changed its state fro...
How is it different if, we add script includes method in advanced reference qualifier Vs using a dynamic reference qualifier (where dynamic filter selected is the same script include method which we mentioned earlier)?ThanksDivya
