Resolved! can we create related list for same table ?
can we create related list for same table ?like incident table having incident table related lists?
Forum Posts
Resolved! How to disable the Edit button on the KB view article page?
Hi folk,I am currently redesigning the access for knowledge. When I go to the Homepage of the knowledge, click any article, the Edit button show up, how can i disable it ? as it seems to me it 's neither a UI action or Client script. The Flag Article...
Header menu on new Service portal
Ok I have seen many post on the header menu being cloned and followed the directions in threads such as Service Portal Header Menu Issue Note: I am not used to working with angular and am strictly going off articles read. I may be missing something s...
Can anyone shed some light on sysparm_clear_stack and sysparm_nameofstack ?
These two parameters exist, and you'll see them sometimes in URLs in ServiceNow; and consultants sometimes use them, but what are they?What do they do?I thought 'clear_stack' might solve (or at least help) an issue we had with a submitted form return...
how to upload the document in sys_attachement table with Table name as a "sys_attachement"
Hi FiendsI have to upload the document in sys_attachement table with Table name as a "sys_attachement", But whenever i uploading the document it is stored in the sys_attachment table but with different table name, but i want the Table Name should b...
UI action button to create a problem based on the state of incident
Hi TeamI am creating the UI action button for creating the problem. Here I have the requirement like whenever anyone clicks on the create problem button if the state of an incident is closed or resolved it has to redirect to the problem table else it...
How to hide widget based on user role
So I have searched the community near and far and have not been able to find a solution.I have cloned the ICON Link widget and need to now set the visibility of this based on the logged in user having a specific role.If they have the role show the wi...
Asynchronous Import Set
Hi All,I am creating records in staging table through a script.All the Import sets which are creating for that staging table records are in 'Synchronous' mode. So my Tranform map is running as soon as I insert one record in staging table.How can I ma...
REST Response > Remove/override caching headers
Hi all,Version: GenevaI want to be able to cache a REST response for 5 minutes... I've tried using setHeaders(..) (there's no removeHeaders(..)), but it looks as though ServiceNow has hardcoded the `Cache-Control`, `Pragma` and `Expires` HTTP headers...
Resolved! sys_attachment delete Business Rule runs only once when multiple attachments deleted
I extended the User (sys_user) table and added some attachment related columns (to allow for download/deletion via the portal). I created a Business Rule to clear these fields when an attachment is deleted. This works fine when only one attachment is...
Resolved! User input to trigger a lookup, data match and setting of a different field value
Hi All,I would like to see if any of you can help with a challenge I am working through. I have a form where I am attempting to align a user supplied account number from one table, with the existing customer account record from another table and I ...
Resolved! Getting "Not authorized" message when clicking New button from Incident List view
Hi guys,I have introduced a new role called "3rd_party_suppliers" to allow 3rd party users to create and manage their own incidents. I did not give users the itil role.There's a weird behaviour when I was trying to create an incident using the New bu...
order guide issue in service portal
Hello everyonei have a small issue in our Order guides. Whenever a user tries to create a order guide without selecting any one of the check boxes ( catalog items ) on the form and if he hit 'Choose options', it displays a message on the top 'The ord...
Resolved! Script Include Questions??
Hello Friends, Can someone please answer some questions on Script Include:1: What is difference between classless (on-demand) Script include & class Script Include, since I have seen some script include where we are directly using functions. Below ar...
Resolved! How to set a Related List Incident with Active records
Hello Experts,I am facing problem with Views under user table,I wanted to add a Related List of Incident->Assigned to under user table which i did on Default view and i got it right, but i want only Active records which i need to make default filter ...
