Hi, I have to make 'justification' mandatory if the 'planned_start_time' is less than 3 hours from the change is requested. I've tried with business rule, it didn't work. What is the best way to achieve this. Thanks Riya
Does the parent table ACL restrict access to child table? For example, pm_program is given access to program_manager role, now the extended table, pm_extended_program table does not allow users without program_manager role to access the extended tabl...
Hi there..need guidance of this project requirement. If value from the source file is found in the target field reference type, it updates the target field. Else, the source value is ignored. Sample data S/N # of depr yrsSN1234 3 <w...
Hello Guys I am new to service portal designing I need help to display the Incidents and Request on the service portal. I am attaching the HTML script and Server Script where i have created a widget where this function should work I want these thin...
I need to check if a record has an attachment onSubmit in ServicePortal with the out-of-box form widget. When using g_form.getSysId in a client script, it is returning -1. g_form.getUniqueValue() returns -1 as well. g_form.getUniqueValue() works in...
Hi all, I have a requirement where in I need to create a script include which returns the current date and time to the client script. I have created a field 'date' on the incident form, it should update the field with the current date when the inci...
Trying to figure out how to set the fiscal start/end dates on cost plan based off of Demand expected start/end dates, which is populated on-load as the task in the cost plan. This is done out of box with Resource Plans, but not for other cost plans....
Need insight to get this working correctly. Trying to set a reference field in the base table to show a lookup/choice list on the form for the table. Display reference as choice list Lookup table, badgMgma, has two fields cFte1 and Specialty. Spec...
I am trying to measure incident response duration by assignment group. I have a custom Boolean field named u_responded that I flip to true (via business rule) if we have responded to the incident. If the assignment group changes then I flip the field...
First-time Service Portal developer here. I started building it for our non-itil users and put a table with incident data that opens in a form view. One thing I haven't been able to do is get the Activity Stream (comments only) to show on the inciden...
I am trying to get an After Insert business rule to fire on the "sys_user_has_role" table. I have bigger plans in the future, but for the time being, I just want to see a log statement when a user gets a role. The problem is the BR isn't firing when ...
I've been working with the new Cloud Provisioning capabilities within Calgary (which are very nice, btw) and found one item to be lacking.UI actions have been pre-built to allow a user to start, stop, or pause a virtual machine via UI action when rig...
I am calling a third party API with the help of Rest message.I have written the rest message script in a script include.That script include function will be called periodically using scheduled script execution.Mostly I am getting the response correct...
The Notification Messages table has a particularly interesting field called the Device field:It is actually a reference field, but instead of the user having to type in text to get possible selections, it just acts as a normal drop-down box.I've trie...
Like when two users viewing the same incident ,it shows user menu of particular users on top bar. Where this information is stored in which table ? I am new to service Now..I want to make report of the users viewing the same incident/ticket. Any help...
