I have been trying to create a business rule using a variable from a catalog form as one of the conditions. We have a field "employee number" on one of our catalog forms that I need to have mandatory on a task. But . . . we only want the field to...
I am probably overlooking something simple here but unsure how to retrieve associated related information on a record calling table api. I have a software record, which i can retrieve but don't get the information regarding where that software is ins...
Does this function calculates result based upon number of days/ just plays with the months part ? I see ambiguity as below..gs.print(gs.now());var gd = new GlideDateTime();gd.setValue(gs.now());gd.addMonthsLocalTime(parseInt(9));gs.print(gd.getValue(...
Hello,I have created a 3 field style for caller_id field in the incident this is order by updated.all of the conditions are met in the user table. In incident it looks like this:but in the list it only displayed one image:I need to display 3 images. ...
I am attempting to create a record in the sys_ui_policy_action table using web services on Istanbul demo instance. The record is created ok but the UI Policy field is not set. Appears to be due to the access control which prevents writing to this f...
Hi,I have created manager role in service now, for that i added itil under that role, itil has a, b roles under that.manager itil a b associate deWhat should i do if I want to make itil as the parent in place of manager,I have assigned manager ro...
I want to have these type of value in select box .How to do this ?
On our Incident form, we are using a Client Script to enforce that the resolution code and resolution notes are mandatory when clicking the "Resolve Incident" button. We are usingg_form.setMandatory('close_notes', true);in the Client Script to make...
I created an After BR to calculate the calendar_duration on the rm_story table. I need to calculate the diff between the opened_at and closed_at fields, so I set it to run After Active changesTo False. Works great, but it shows up in the activity log...
Hello SN Community,I'm adding 'Diagnosis' and 'Diagnosis Detail' in Known Error form. I'm having challenges on how to reference the table incident.u_diagnosis in order to populate that table in that new form. I made a new table Diagnosis, type: refer...
Hi,I am trying to attach a new workflow version to an existing ticket. I am able to do that. But the workflow is getting started from beginning. I want to move that workflow activity to a particular activity. Any suggestions is highly appreciated.
Hi all,I'm not able to display a journal field in the Service Portal outside of activities (the input is displayed properly, but no list, if we do a journal list to display the list, it shows an empty field...).After investigation, I've found only 1 ...
Hi All,I have created one custom table A (which is not extending any table), and also I have created one another table B (which is extending task table).Now when even a new record created on table A i want to create a new record on table B with refer...
I have created a client script that will make certain fields on my form mandatory when the state of the Task change to either Close Complete or Closed Incomplete. But upon testing I noticed that if I click the close task button while the state is Ope...
Is there any one using Everbride within their SN system. Like to know understand it use within SN, over just using standard SN tools for notifications?
