Trigger Business Rule from Email

swapnil15 · ‎02-29-2024

Hi All,

I am new to scripting.

I have a business rule on the sc_req_item table, which works well. I want to make this BR run whenever a new email with the subject 'staff' is received in SNOW. How to do this?

AshishKM · ‎02-29-2024

Hi @swapnil15 ,

You can write a new BR [insert] on table [ sys_email ] with condition applied on Subject line and perform the same logic.

And don't not use ( or refer ) SNOW for ServiceNow, SNOW is other application by snowsoftware.com

-Thanks,

AshishKM

Please mark this response as correct and helpful if it helps you can mark more that one reply as accepted solution

View solution in original post

AshishKM · ‎02-29-2024

Hi @swapnil15 ,

You can write a new BR [insert] on table [ sys_email ] with condition applied on Subject line and perform the same logic.

And don't not use ( or refer ) SNOW for ServiceNow, SNOW is other application by snowsoftware.com

-Thanks,

AshishKM

Please mark this response as correct and helpful if it helps you can mark more that one reply as accepted solution

Sohithanjan G · ‎02-29-2024

Hi @swapnil15 ,

You want to run the same BR twice with different trigger conditions ?

Please mark as Accepted Solution if this solves your query and HIT Helpful if you find my answer helped you. This will help other community mates too..:)