Trigger email when no incident created in last 30 min

[Harsha Bharamb1]

I have created scheduled job and added below mentioned script:

var incident = new GlideRecord('incident');

incident.addEncodedQuery('active=true^sys_created_onRELATIVEGT@minute@ago@30');

incident.query();

if(!incident.next()){ //If no Incident is Created in Last 30 Min

// Sending of Your Emails Here

}

please help me how to send email

[Tai Vu]

Hi @Harsha Bharamb1 

You can set up an Event Registry and use eventQueue in your script to trigger notifications as needed.

eventQueue(String name, Object glideRecord, String parm1, String parm2, String queue)

Example:

gs.eventQueue("incident.commented", current, gs.getUserID(), gs.getUserName());

Alternatively, you can also consider using Flow Designer for a no-code approach with configuration alone.

Cheers,

Tai Vu

[Harsha Bharamb1]

I have tried with same registry but not working

[PrashantLearnIT]

Hi @Harsha Bharamb1 

Can you please tell the use case scenario, who will receive this email, what is the purpose of creating incident that frequently?