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Trigger notification when a new attachment is added to a case record and add it to the email.

Snowman15
Tera Expert

Hi,

 

Is there any way to trigger a notification when a new attachment is added to a case record and to also add that attachment to the email notification sent? 

 

Thank you

5 REPLIES 5

Ankur Bawiskar
Tera Patron
Tera Patron

@Snowman15 

you can use approach shared in this link, enhance for your table

It uses Business rule, event, notification etc

Sending an email notification when an attachment is added to an Incident record  -> response from shloke04

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Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader