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a month ago
Hi,
Is there any way to trigger a notification when a new attachment is added to a case record and to also add that attachment to the email notification sent?
Thank you
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a month ago
This approach will include the attachments, as long as the 'include attachments' option is specified on the notification record.
Screenshot below shows this working, email related list includes the attachments that'll be sent
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a month ago
On the notification record, you'd set the recipient to the contact field. Assuming that field holds the contact you're mentioning?
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a month ago
you can use approach shared in this link, enhance for your table
It uses Business rule, event, notification etc
Sending an email notification when an attachment is added to an Incident record -> response from shloke04
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Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
