Trigger notification when a new attachment is added to a case record and add it to the email.

Snowman15
Giga Guru

Hi,

 

Is there any way to trigger a notification when a new attachment is added to a case record and to also add that attachment to the email notification sent? 

 

Thank you

1 ACCEPTED SOLUTION

This approach will include the attachments, as long as the 'include attachments' option is specified on the notification record.

 

Screenshot below shows this working, email related list includes the attachments that'll be sent

KieranAnson_0-1760367799914.png

 

View solution in original post

6 REPLIES 6

On the notification record, you'd set the recipient to the contact field. Assuming that field holds the contact you're mentioning?

Ankur Bawiskar
Tera Patron
Tera Patron

@Snowman15 

you can use approach shared in this link, enhance for your table

It uses Business rule, event, notification etc

Sending an email notification when an attachment is added to an Incident record  -> response from shloke04

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Regards,
Ankur
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