Triggering Flow Designer on Decision tables

Flavio4
Kilo Sage

Hello,

(In Washington DC, UI16) I need to trigger a FD flow when there are changes in a Decision table, possibly both Conditions and Results.

I created a FD flow on table sys_decision_question, with trigger on Created or Updated.
Unfortunately the flos is not triggered
1.  when the change is on Results, which is expected as Results are not in the sys_decision_question tables
2.  even when the change is in the Decisions.

Can anybody explain the issue in 2,?
Any suggestion how to trigger in smarter way(s) a FD flow based on changes (possibly also deletions) in a Decistion Table?

Thank you in advance
Flavio  


2 REPLIES 2

Dan O Connor
ServiceNow Employee
ServiceNow Employee

Is there maybe some misunderstanding here?

Decision Tables are a component you can use in Flow Designer. There are not something that just exist on their own. 

 

Typically you setup a Flow first, and at a point bring in the Decision table. And based on the Inputs, Decisions are made that then trigger branches in your Flow. 

 

What is your Decision table for? 

Thank you Dan.

No, there is no misunderstanding.
Indeed Decision Tables are mainly used in Flow Designer.

Indeed, too, Decision Tables are maintaned. So, besides using Decision Tables in Workflow, I need to trigger a flow when there are changes in the decision table.

Particular use case: the Decision Table is used to trigger the assignment of tickets to services, via the Results based on categories and subcategories in the Conditions of the Decision Table.

The same categories and subcategories are used in Record Producers to be selected by users, which will lead with the FD flow and the Decision Table, to the assignment of the ticket.

In order to synchronize and avoid a double entry of the categories and subcategories, I would like the service managers to update the categories and subcategories only in the Decision Table. Whenever these categories and subcategories are changed in the Decision Table, I need some logic to update the categories and subcategories that will be available in the Record Producer.

Thank you if you have any hints.

Flavio