Trouble with IdentificationEngineScriptableApi.createOrUpdateCI in scoped application

[Mike Hashemi]

I am having trouble with the IRE API (specifically createOrUpdateCi https://docs.servicenow.com/bundle/utah-api-reference/page/app-store/dev_portal/API_reference/Identi...) in a scoped app.

Since this is in a scoped app, I am using the sn_cmdb namespace. Unfortunately, that's as far as I get. When I send JSON through, line 13 returns, "ConversionError: The undefined value has no properties."

My script looks like this:

var LogicMonitorCmdbRestUtils = Class.create();
LogicMonitorCmdbRestUtils.prototype = {
    initialize: function () {
    },

    postResource: function (resourceJson) {
		var answer = {};

		try {
			input = JSON.stringify(resourceJson);
			gs.info("The value of input is: {0}", input);

			var output = JSON.parse(sn_cmdb.IdentificationEngineScriptableApi.createOrUpdateCI('LogicMonitor CMDB REST API', input));
			gs.info("The IRE API returned: {0}", JSON.stringify(output));

            answer.http_status = "200";
            answer.status_message = "The script ran successfully.";
		} catch (exception) {
            answer.http_status = "500";
            answer.status_message = 'Internal ServiceNow error: ' + exception + '. If it is populated, the value of output is: ' + output;
            gs.error(JSON.stringify(answer));
            return answer;
        }

		return answer;
    },

    type: 'LogicMonitorCmdbRestUtils'
};

Running the same script, but from the global scope, in a different instance (with snc instead of sn_cmdb being the only difference) works great. Any idea what I need to do here?

[thomaskennedy]

Are you getting the value you expected for input on line 10, in both cases?

[Mike Hashemi]

Yeah, according to the log, the JSON looks like this for the scoped app:

[
    {
        "items": [
            {
                "className": "cmdb_ci_win_server",
                "values": {
                    "company": "cf10fc90dbbb5c101a4fba03e29619f1",
                    "name": "test",
                    "x_crit2_logicmonit_logicmonitor_id": "1490"
                },
                "sys_object_source_info": {
                    "source_name": "My custom source",
                    "source_recency_timestamp": "5/1/2023 10:35:17 AM"
                }
            }
        ]
    }
]

And like this for the global app:

[
    {
        "items": [
            {
                "className": "cmdb_ci_win_server",
                "values": {
                    "name": "test",
                    "u_logicmonitor_id": "1490"
                },
                "sys_object_source_info": {
                    "source_name": "My custom source",
                    "source_recency_timestamp": "5/1/2023 10:35:17 AM"
                }
            }
        ]
    }
]

[Mike Hashemi · Accepted solution]

This code is working:

var LogicMonitorCmdbRestUtils = Class.create();
LogicMonitorCmdbRestUtils.prototype = {
    initialize: function () {
    },

    postResource: function (payload) {
		var answer = {};

		try {
			input = JSON.stringify(payload);
			gs.info("The value of input is: {0}", input);

			var output = sn_cmdb.IdentificationEngine.createOrUpdateCI('LogicMonitor CMDB REST API', input);
			gs.info("The IRE API returned: {0}", JSON.stringify(output));

            answer.http_status = "200";
            answer.status_message = "The script ran successfully.";
		} catch (exception) {
            answer.http_status = "500";
            answer.status_message = 'Internal ServiceNow error: ' + exception + '. If it is populated, the value of output is: ' + output;
            gs.error(JSON.stringify(answer));
            return answer;
        }

		return answer;
    },

    type: 'LogicMonitorCmdbRestUtils'
};

I changed a variable name ("resourceJson" to "payload") and took the 

sn_cmdb.IdentificationEngineScriptableApi.createOrUpdateCI() command out of "JSON.parse()".