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Trying to change the state from New to Assigned in workbench page

raj149
Giga Guru

‎03-05-2024 06:48 AM

Hello Experts,

 

 I am having admin role ,I am trying to change the state from new to Assigned but it is not changing the state.

I am getting this error. please refer attachment 

raj149_0-1709650088720.png

How to fix this ...?

 

Best Regards,

Raj

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Dr Atul G- LNG
Tera Patron

‎03-05-2024 06:58 AM

Hi @raj149 

 

Seems Assigned to is custom state and error stating on submit script. Please check teh script. In my pdi 

 

AGLearnNGrow_0-1709650632378.png

 

Might be 

https://www.servicenow.com/community/itsm-forum/unable-to-read-sys-id/m-p/525091

 

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