Trying to find the Reports - View / Run in my PDI

[un2us]

I am a ServiceNow Platform administrator for my agency. We have 3 instances, (dev, test, and prod), and each instance contains a report module that I cannot recreate in my PDI. I am trying to troubleshoot slowness when users search reports. I can recreate the slowness and observe the web browser time/outs and prompts to 'wait' or 'exit'. The problem is when I go into my PDI and look for the report module, it is now found. I cannot figure out what plugin is controlling the existence of this 'report' application. I'll attach a screen shot of my instance and PDI.   

[Dr Atul G- LNG]

Please close the thread if all good.

[Anand Kumar P]

Hi @un2us ,

You can access and create it by navigating to sys_report.list in the filter navigator.

If my response helped, please mark it as the accepted solution ✅ and give a thumbs up👍.
Thanks,
Anand

[AndersBGS · Accepted solution]

Hi @un2us ,

The most obvious reason why you don't have the view / run in your PDI, is due to that you requested the PDI on Xanadu and have now upgraded to Vancouver. If this is the case, then yes, the view / run will not be available due to platform analytics.

[un2us]

Hi Anders, I released the PDI instance 'Xanadu' and requested a new instance on the 'Washington DC' release and it worked. Thank you for taking the to help, and offer possible solutions.

[un2us]

I'm releasing my PDI instance (Xanadu) and requesting a new on Washington DC to see if shows up.