Trying to find the Reports - View / Run in my PDI

un2us · ‎02-25-2025

I am a ServiceNow Platform administrator for my agency. We have 3 instances, (dev, test, and prod), and each instance contains a report module that I cannot recreate in my PDI. I am trying to troubleshoot slowness when users search reports. I can recreate the slowness and observe the web browser time/outs and prompts to 'wait' or 'exit'. The problem is when I go into my PDI and look for the report module, it is now found. I cannot figure out what plugin is controlling the existence of this 'report' application. I'll attach a screen shot of my instance and PDI.

AndersBGS · ‎02-25-2025

Hi @un2us ,

The most obvious reason why you don't have the view / run in your PDI, is due to that you requested the PDI on Xanadu and have now upgraded to Vancouver. If this is the case, then yes, the view / run will not be available due to platform analytics.

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
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View solution in original post

Bert_c1 · ‎02-25-2025

I use UI16 in my PDI, I have Polaris turned off for admin. And I see the same as in previous releases. My PDI has

Build tag: glide-xanadu-07-02-2024__patch4a-12-16-2024

Screenshot 2025-02-25 123902.png

Screenshot 2025-02-25 124406.png

Dr Atul G- LNG · ‎02-25-2025

Did you upgrade or got a new PDI on Xanadu?

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Dr. Atul G. - Learn N Grow Together
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Bert_c1 · ‎02-25-2025

Upgraded from the previous release.

Dr Atul G- LNG · ‎02-25-2025

Correct, so it will be there. If you take a new PDI on Xanadu or a later version, it will be hidden now.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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un2us · ‎02-27-2025

Yes. I released that instance and requested a new instance on Washington DC and it worked. Thank you for taking to help.