Trying to find the Reports - View / Run in my PDI

un2us · ‎02-25-2025

I am a ServiceNow Platform administrator for my agency. We have 3 instances, (dev, test, and prod), and each instance contains a report module that I cannot recreate in my PDI. I am trying to troubleshoot slowness when users search reports. I can recreate the slowness and observe the web browser time/outs and prompts to 'wait' or 'exit'. The problem is when I go into my PDI and look for the report module, it is now found. I cannot figure out what plugin is controlling the existence of this 'report' application. I'll attach a screen shot of my instance and PDI.

AndersBGS · ‎02-25-2025

Hi @un2us ,

The most obvious reason why you don't have the view / run in your PDI, is due to that you requested the PDI on Xanadu and have now upgraded to Vancouver. If this is the case, then yes, the view / run will not be available due to platform analytics.

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
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View solution in original post

Dr Atul G- LNG · ‎02-25-2025

Hi @un2us

I doubt there is a DC version available but give it a try mate and keep us posted

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Dr Atul G- LNG · ‎02-27-2025

Hi @un2us

I think other community members also help to solve this issue, so you moved the new version but if you speak and think from client side then going down version will not help or be possible.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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