Trying to generate a Reclaim Asset record from a business rule that is using the Offboard RITM as a trigger. I tried the cart option, but it created a RITM instead of ARR record, and thereby skipped all the subsequent stuff that is supposed to happen.
How to I use a record producer from a business rule and have it create the correct record type instead of a RITM?
I apologize if this is a simple question, but no matter how I craft the keywords, not getting correct hits on searching.
