Trying to Set the Request State to completed once the task has been closed using Flow Designer
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02-25-2024 06:40 AM
Hello,
I am trying to achieve the following approval flow
Step 1: Once my books item catalog is submitted, approval will be sent to the manager of the requester.
Step 2: Once the manager approves, a task will be created for the Group 'Library admin'.
Step 3: Once the task is closed, the state of the requested item should be updated to closed.
Step 4: End Flow
Step 1 and 2 are working normally, but Step 3 seems to fail. Once i close the created task, the requested item state is not updated. I'd appreciate any help. Thanks
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02-25-2024 08:23 AM
In Step 4 for Create task, Make sure you check the 'wait' checkbox.
use 'create catalog task' action if you are creating task in sc_task table.
Mark it helpful if this helps you to understand. Accept solution if this give you the answer you're looking for
Kind Regards,
Rohila V
2022-25 ServiceNow Community MVP