Trying to Submit another catalog item from current catalog

Ram050670 · ‎09-19-2023

Hello All, need some help.

i am trying to submit another catalog item via current catalog form and i have all the variables mapped to the new form and after submiting current request its generating the new item with all the details except the RITM request.requested_for is not generating as per the variable requested_for.

Just need the Requested for Variable and RITM requested for should be same

var requestedFor = current.variables.requested_for;
var phonetype = current.variables.phone_system;

var dateneededby = current.variables.expected_start_date;

var cartId = GlideGuid.generate(null);
var cart = new Cart(cartId);
var item = cart.addItem('sys id of item', 1);
//fill in the variables on the request item form
cart.setVariable(item, "requested_for", requestedFor);
cart.setVariable(item, "need_by_date", dateneededby);

cart.setVariable(item, "type_of_phone_system", phonetype);

var rc = cart.placeOrder();

i am not sure if this is right.

i am doing this in workflow runscript as soon as the request is submited to generate new item request.

Harsh Vardhan · ‎09-19-2023

Hi @Ram050670 - Try with below scripts.



var requestedFor = current.variables.requested_for;
var phonetype = current.variables.phone_system;
var dateneededby = current.variables.expected_start_date;
var cartId = GlideGuid.generate(null);
var cart = new Cart(cartId);
var item = cart.addItem('sys id of item', 1);
//fill in the variables on the request item form
cart.setVariable(item, "requested_for", requestedFor);
cart.setVariable(item, "need_by_date", dateneededby);
cart.setVariable(item, "type_of_phone_system", phonetype);
var rc = cart.placeOrder();

var reqRecord = new GlideRecord('sc_request');
reqRecord.get(rc.sys_id);
reqRecord.requested_for = requestedFor;
reqRecord.update();

View solution in original post

Ram050670 · ‎09-19-2023

@Harsh Vardhan that actually worked but not for Requested for. Opened by was updated.