Trying to use script include in a dictionary override...

[B_pppppp]

I have the following situation: when the problem record is in state NEW or Assess, I want the assignment group field to show me only the groups with a certain group type. Let's call the group type 'Ana'.
Otherwise, when the problem record has another state from the assignment group field I can choose other groups, not only those with the group type 'Ana'. I created an Script include that I want to call from the dictionary override. But with no success til' now

[Tai Vu]

Hi @B_pppppp 

Since we're using the Group Type field, we don't need to query again to the Group table.

Let's try my sample below.

Script Include

var ProblemHelper = Class.create();
ProblemHelper.prototype = {
    initialize: function() {
    },

	getGroupTypeForRefQual: function(problem){
		var state = problem.getValue('state');
		//1cb8ab9bff500200158bffffffffff62: group type 'itil'
		var groupType = (state == 101 || state == 102) ? '<your_group_type_sys_id' : '1cb8ab9bff500200158bffffffffff62'; //replace the group type in else condition
		return groupType;
	},

    type: 'ProblemHelper'
};

Dictionary Override

javascript: 'typeLIKE' + new ProblemHelper().getGroupTypeForRefQual(current)

Cheers,

Tai Vu

[B_pppppp]

It still shows all the available groups and it doesn't filter the desired group

[B_pppppp]

This is the situation now: I tried a new code and this also doesnt work

[Vijendra Sainy]

Replace line 19 with "return "sys_idIN" + groupList.join(',');"

Please mark helpful if this solves your problem.

Vijendra Sainy

InfoBeans

[B_pppppp]

I did, also this is the reference qualifier