TSOM in Snow

[Deepika Jain]

What is TSOM in SNOW how this is related and use in Event Management .

[Community Alums · Accepted solution]

Hi @Deepika Jain ,

TSOM stands for Telecommunications Service Operations Management, it Consolidate event data on the Now Platform for evaluation and action. Streamline your response to telecommunications network issues with machine learning and advanced analytics. Proactively monitor the health of your networks and services to prevent downtime. Streamline your response with Event Management and Operational Intelligence.

TSOM includes key applications and capabilities that can grow with you as your needs change:

1. Event Management

2. Operational Intelligence

3. TM Forum Open APIs

Event Management

Event Management gathers alerts from infrastructure events captured by third-party monitoring tools. Event Management uses telecommunications network-related information gathered by Discovery to map alerts to configuration items. Based on the collected information, Event Management then provides dashboards showing a consolidated view of all service-impact events.

For more on using Event Management, see Event Management.

Operational Intelligence

Use Operational Intelligence to proactively analyze your telecommunications network infrastructure to spot issues and prevent service outages. Using advanced machine learning to analyze information about your telecommunications network infrastructure, the application automatically determines dynamic thresholds and identifies anomalies that may indicate potential service outages.