Turn off email Incident creation

[Brian Lancaster]

We want to turn off email incident creation for end users but we have a few email addresses we need to allow thought.   In out dev environment I put an if statement around the Create Indent script that says

If (email.origemail == 'my email address'){

All the default code

}

but when I send in the email it does not create a ticket.   How can I set it up so that it will allow certain email addresses though to create incidents?

[randrews · Accepted solution]

on the inbound action for create incident put the people that are allowed to create an incident from email in the from field on the form.. that should fix it;   doing it this way will require a seperate inbound action for each person that can create one...

if that wont' work.. then i would create a system property for allowed to create incidents from email and put in the login id's in a comma seperated value list.. then i would set a condition based on that list   haven't played with it yet.. so that might be more complex and i would prolly go with the first option.