how to create process flow formatter to incident table

Import Policy Text Activity

HI,I have a task such that A new import policy text ui action is to be created on translated version named related list. This UI Action exists on a new knowledge record form.WHen I click on that button , it must allow me to add a word file & it shoul...

Knowledge Article :- Show alternate KB articles when access is restricted

Hi Team, If the user does not have access to the Knowledge Base of the viewed article, the system should automatically display articles from other Knowledge Bases the user does have access to—instead of showing an empty page or a ‘security constraint...

Can we highlight the VIP caller Value to red color?

How can we add or highlight the caller value when VIP is selected same as in the fulfiller incident form? In the service operation workspace form, I want to change the font color of the field value when a VIP user is selected under the caller field. ...

Everyone, I have a requirement to trigger lifecycle event via an Inbound Action.

Everyone, I have a requirement to trigger lifecycle event via an Inbound Action. Provided there are lot of IT Tasks to be created that are dependent on outputs of HR tasks created that could be sequential or parallel. What is the best way to achieve ...

Export PDF Context Menus customization

Hi All,I want suggestions/solutions on how to use Export PDF feature on record to even export annotations configured on the custom table form.Please do let me know if you have worked on any such requirement.Attached snip of form for reference.

Workflow field type

I've been asked to create a table to hold records linking out to various sub-process records in a variety of tables. Easy enough, Document ID field for the record sys_id and a dependency set on a Table Name field for the record type.However, I've als...

ServicePortal

I have Multiple portals where if any catalog item link that has shared over the mail must redirect to their respective portal with same sys id with the change of url suffix of the portal according to the user. My query is that it redirects correctly ...

Inbound Email Action Not Triggered and not Copying sys_email Attachments into Import Set – Need Help

Hi Everyone,I’m working on an inbound email action to automate CyberArk datatable updates.The process is:User sends an email with an Excel templateMy inbound email script creates an import setAttachments from sys_email should be copied into the impor...

How to bypass SSO for new integration using oAuth?

The current instance has Okta SSO enabled. We are trying to enable a new integration using oAuth, but when the connection is happening SSO is getting triggered everytime.This is a third-party with no access to the SSO directory, is there a way to byp...

How to Display Short description of ticket in a Survey via Service Portal

Hello, Is it possible to display the ticket's Short description in the Survey next to the ticket number like Incident? If yes, where do i edit it?  I would also like to display it here when the user clicks on one of the survey: The after the user c...

Inbound action script help for stripping only computer name

Hello I need to create an Incident when an Email from xyz is being sent to servicenow , but email might have some computer names which I need to only get those names and set it in Description of Incident , Below is the email which we will get and we ...

Adding fields to Standard Ticket Header

Hi,How can I add more fields next to Created, Updated, State on top of the ticket (not the info fields):