While sending an attachment from jira issue record to servicenow using flow designer, it throws an error "message": "Error encountered while creating Attachment. Record for file "filename" is not of required class." when i use jira spoke action : 'C...
Hi,I am trying to create a notification for approvers about pending approvals to act on in my UAT instance before syncing it to my production instance. The body of the notification shows the RITM number along with the approve and reject, both of whic...
Hello all, I have a cat item where users select a value in a reference field ('Access required', below). I've noticed that in the service portal, only the display value of the records they can select are displayed. In the 'native' UI, other columns c...
i have created a notification & there i have added a hyperlink Users URL which I have updated on the hyperlink in notification : https://XXXXXX:0000/sap(bD1lbskljdlasxMCZkPW1pbg==)/bc/bsp/sfp/crm_ui_start/default.htm But When i click on the notifica...
The users and groups have already been imported into the ServiceNow instance by a LDAP server.Requirement is that we need to edit the Groups LDAP OU definitions to bring new groups into sys_user_group and add membership without creating new users in ...
I have to update the "name" parameter in AD when the user is created in AD. We have OOB powershell script which creates user in AD. We have Orchestation setup to create/update users in AD. So inorder to update the "name" parameter, Servicenow has sug...
"Unable to load dynamic inputs (sn_jira_spoke.get_projects_v4) No dynamic inputs data was provided" error coming in flow designer while integration between ServiceNow and JiraSo I was stuck at this point, I have created connection alias perfectly and...
HI Everyone, I am facing issues regarding PDI. From the past 4 days my PDI is showing in waitlist not sure what is the reason. This issue i never faced before. Can u suggest me what can i do.
Hi Team, We are integrating SolarWinds with ServiceNow to create incidents via REST API (Basic Auth). We are facing repeated authentication failures resulting in the integration user getting locked out automatically. Observed behavior:REST API calls ...
I have a knowledge base and it needs to be set to public access, where the public should be restricted to comment and rate the content . Also a banner need to be populated at the footer of the article as the content is only for the information purpos...
Getting this error "This step failed because the client error 'GlideAjax.getXMLWait is no longer supported' was detected on the page being tested. See failing Test Logs. To ignore these errors in the next test run, use 'Add all client errors to warni...
Hi,When I create a new Knowledge article from SOW(service operations workspace) that time the knowledge base is showing no results found as attached in the image in normal default view its working fine
KB articles are searchable in the native ServiceNow UI using their short description, but in the portal, some articles do not appear when searched using the same terms, although they can still be found using their KB number. Please help.
Hello all.I have a question regarding the preview screen for the "Document ID" field on the Approval table (sysapproval_approver). Is it possible to specify a particular view for the preview screen that appears when hovering over or clicking the refe...
Hi Community,I have configured Advanced Work Assignment (AWA) with strict skill-based routing for the queue Carrier SEA cases. The setup is based on the following conditions:HR Service: OnboardingHR Subservice: New Hire/RehireRequested Country Code: ...
