Resolved! CAD: delegated developer
As a Delegated Developer, which of the following can you change?a. Application Pickerb. Context Menuc. Toolbard. Form Layout
Forum Posts
ServiceNow to Jira integration Issue -> Incident updates via webhook for specific issues.
We've built a bi-directional integration with Jira and we've encountered an issue regarding the webhook configuration on Jira and how we handle updates from issues. At the moment, we added a new custom field to a placeholder Jira project called "Serv...
How to create API key and Authentication header
I would like to leverage Rest API for integration with Service Now. And we want to leverage API key for access, so I have 2 questions: 1) how should the API key be created for ServiceNow? 2) If use the API key to access, what should the Authenticatio...
How can I resolve Action not authorized message?
Hi, all. I am developing a custom application.I am creating a UI action that appears in the related list of a custom table.The condition for displaying the button is determined by a script include, which retrieves the sys_id of the custom table using...
Auto populate the field value on the form
Hello community ! SSR will be associated with only one hence for all the standard SSRs product should be populated in Product offering and displayed in the portal.For CSR, if the item is associated with single product model, then it should be populat...
Help with decrypting a URL from external source using JWS
Hello all, I am struggling a bit to accomplish decrypting a URL that is sent through an embedded link in an external site. The URL is encrypted with AES256 algorithm. It is a pure symmetric encryption as there is a shared encryption key. I'm having ...
Group By variables in Platform Analytics
Hi All, Is there any explicit documentation stating exactly what Request Item variable types are available to use as a Group By in Platform Analytics? With 'List - Simple' we seem to be able to access all variable types. However, with other visualiz...
Resolved! service portal session timeout not redirecting to login page
Hi All,After logout from the service now instance it shows the session timeout page but does not redirects to the login page.What could be the reason..
Resolved! Report date setup wrong
Hello, when i try to get a report that shows active users for the past month, i cant get it to be as i want. The report when i do anything with dates always ends up like this: any tips to get a better format on it?
Simplifying GlideAggregate – Real Use Cases & Scripts 💡
GlideAggregate:-GlideAggregate enables you to easily create database aggregation queries. The scoped GlideAggregate class is an extension of Glide Record and provides database aggregation (COUNT, SUM, MIN, MAX, AVG) queries. This functionality can be...
Resolved! Scheduled Job to run quarterly first month starting second Monday to 10 business days
Hello Developers! I am trying to configure a scheduled job to run starting 2nd Monday until 10 business days in first month of the quarter.Ex: In Q4 2025, I need to run on Oct 13 to 17 and 20 to 24. Can anyone help me on that please? Thanks in advanc...
Resolved! Catalog variable in Request table
Hi all,I want to display Catalog item variables in sc_request form view, I cant see the variable editor in slush bucket. Please help me on this.
Data Policy Exception: The following fields are mandatory: Resolution code, Close notes
The Data policy : 'Make close info mandatory when resolved or closed' on the Incident form is working incorrectly. As per OOB configuration for the same, it should make the Resolution information mandatory on Resolved or Closed State(which is working...
Resolved! Archiving PA Scores
Hi I want to archive pa_scores as this table is very big. ServiceNow suggests:Records from pa_scores* and pa_snapshots tables are being cleaned regularly by the Clean PA collections job based on the retention period defined in system properties com.s...
Resolved! 4/10 Q. ITOM Project Help !! (Please No Paste CHATGPT ANSWER)
I must ensure Discovery and outbound integrations keep running even if one MID Server goes down. How we can Build a high-availability + failover setup for two (or more) MID Servers across the same network, so that:Jobs are load-balanced during norma...
