Good afternoon, I have spotted a flaw in our set up in regards to emails that are sent into us from old employees. We use the HR legacy. Our integrations mean that when a user leaves, the users email address becomes their personal email address. Stan...
#atf#automatedtestframework I have 2 issues, my requirement is to land on a .list table and perform some actions and validate some information Issue 1: When I try the step out manually, I am not displayed with any module in the Filter navigator but w...
Hello, We are trying to debug an issue with a client-side recordWatch that appears to affect some users but not others. It is very difficult to reproduce. While we have put remediation in place to improve the user experience, we would like to capture...
I feel like this should be easy, but the answer eludes me right now. I tried searching the Community, but all the matches I found deal with Catalog Items, and I am not looking for that. I am dealing with the Form view of a Table (so I am not in the...
SOW - right now the mandatory fields are showing black asterisk, I want to change it to red. Is this possible?
Hello Community, I am working on CSM Configurable Workspace with the Case form. In the standard platform view, when I type a keyword (e.g., “support”) in the Short Description field, the Related Search Results section automatically displays relevant ...
I’m trying to automatically add all users from the RITM watch list to the CC field of an outbound email in ServiceNow, but they are not being added.I created the following mail script and referenced it in my email template with ${mail_script:setCopyE...
Hi Team,We would like to know if there is any way to configure email notifications to send email notifications to a DL instead of group members. As we know we can configure notifications to send individual users, users/groups in fields, and to Groups...
Hello community,I have a custom table that has a field that acts as unique number identification, it has XY prefix and 7 Numbers.I followed the steps here Solved: Global Search adding custom table - ServiceNow Community but when Im trying to use the ...
Hi everyone,I’m currently using the old-style Workflow for Change Requests, and I’m trying to replace it with Flow Designer.This may be a basic question, but how can I disable the old-style Workflow?What I tried was going into Workflow Editor (workfl...
I can log in to servicenow.com with my ServiceNow ID, but when I try to open Now University I get stuck in an infinite redirect loop between the SSO login page and the University URL. I never reach the University home page or my course. I have alread...
This example shows how to integrate Zoom with ServiceNow so developers can create Zoom meetings directly from a ServiceNow form using OAuth 2.0 and REST API.FlowServiceNow Form -> UI Action -> Script -> REST Message -> Zoom API -> Join URL returned 1...
Hi , I configured the List Layout to include only the required fields. However, when I use the Import / Download Template (Excel) option, I’m seeing unexpected behavior: The downloaded template includes many extra fields that are not part of the conf...
We have a requirement to send PDF of a record as attachment in notification.
Whenever I create a sequence for an order guide, it errors on each item with "invalid reference." If I try to remove the invalid reference and choose the "Parent Record Request," it just goes back to "invalid reference." Any ideas why this keeps ha...