Subject:Incident form redirects to a different existing record on Submit — new Incident not visible/searchable Hi all,I'm facing an issue while creating an Incident in ServiceNow and would appreciate help identifying the root cause. Problem Statemen...
I've created a Notification Email script for an existing application (in System Notification) for my application. Inside my email notification I'm using ${mail_script:my_script_name} and I get the error Email script render error: email script [my_sc...
Hello ServiceNow Community ,I've come across an interesting platform behavior while securing a Scripted REST API, and I'm curious to know whether this is expected by design or if there's something I'm overlooking.I've spent some time debugging this a...
Hi,I am trying to set control from list view to return to draft but it's not working.If I am inside a control n select return to draft , its working fine,However, from list view controls are not being setting to return to draft.how can I resolve this...
Hi, I have written the OnChange Client script that is triggering multiple times (3 times). Requirement: I want to trigger and event on Change request state is changed to "Authorize" and Conflict status is "Conflict". My code ->Client script: Type- On...
Hi team,I am currently exploring the best way to utilize Form Templates in our production environment. Our goal is to allow users to create templates to reduce their manual data entry effort. Form Template：https://www.servicenow.com/docs/r/ja-JP/plat...
Hi Team, I’m currently configuring the SharePoint Online integration in ServiceNow using the SharePoint Online spoke and I found a behavior that I would like to confirm.Current behaviorThe connection itself appears to be working correctly because act...
We are using ServiceNow On-call schedule for receiving calls and most of it functions as expected. However when we have someone schedule an absence it does bypass them during the rotation through on-call members, but when it gets to the end we have ...
Hi Everyone, I'm working on a requirement where an HTML field is displayed in a Workspace Record Form in read-only mode. I have verified the behavior in both Zurich and Yokohama release. The field is rendered using the out-of-the-box 'now-record-htm...
I can't distinguish the same name because only the name is coming out. I want to modify it so that I can check the email as well.
Hi Community,I have created a custom catalog item, and I want to hide the Quantity field from the catalog request form (the form shown when a user opens the catalog item and submits a request).I noticed that there is a Portal Settings option under th...
When working with an issue triage record (IST) I have walked through the record and populated the Configuration Item. When walking through the Analyze, Review and final Close Triage and then it creates and IPT record. I'm not seeing the Configurati...
Hi everyone,I requested a Personal Developer Instance (PDI) 15 days ago and selected the Zurich region. My portal dashboard still shows the "Waitlisted for instance" message, and I haven't received any updates.I am currently building a custom applica...
I'm trying to convert List Collector sys_ids to user names using GlideAjax. The List Collector returns comma-separated sys_ids, which I pass to a client-callable Script Include. However, the GlideAjax response is always null. Script include var getwa...
Hello, I created a multiple choice field on the catalog item below and I want the user to be able to select more than one option. I made the variable type "multiple choice" and I added the question options, but I can only select one choice. Can you...
