Hi,We have a blackout calendar that can be accessed via https://<instance>.service-now.com/show_schedule.do?sysparm_type=blackout&sysparm_include_view=monthly,weekly,daily,oldtimeline for users with the schedule_admin role. We want to allow other peo...
Has anyone had any success in using multiple checkboxes on a catalog item instead of a list collector? The requirement is for the user to be able to select multiple checkboxes which then populates a singular RITM and SCTASK with whatever checkboxes w...
We are working on integration with WD to pull employees information, using the Report as a Service (RaaS)In flow designer, we are using REST step to pull JSON file with all the information.the REST call is configured to save the response as attachmen...
Hi Everyone! I recently joined ServiceNow University and am planning on finishing my certification by this upcoming weekend. I have about 5 years of software development experience on the side. I was wondering if there are any tips on how to land my ...
Whenever I create a question or reply in the community using this new account, I see the message: "Your post will appear as soon as it is approved." I understand that a first post may require approval, but in my case, every post still goes through m...
Hello, Within the Service Operations Workspace I am trying to have an image appear next to the "Caller" field if my custom checkbox field is true. I believe that I know how to do this in Core UI however I don't believe that this will work in SOW. Doe...
Is there anyway to script who the approvers are in Flow ask for approval like you could in workflow? I don't see anywhere in ask for approval where I can set the approvers based on a script. I need to setup the approval in our agile module based on t...
Hello. Has anyone tried setting up Agent Assist in the Service Operations Workspace for tasks? OOTB it's there for incidents, but not when you click on a task. I've tried following through various ServiceNow documents but nothing seems to work. The l...
Hello, Im currently doing some research on Dynatrace integration with ServiceNow for incident workflow automation. I do have a Dynatrace account but not ServiceNow. I would like to know if it's possible to use the free Personal Developer Instance (PD...
Viewing an article says - 'You do not have sufficient privileges to access this knowledge item' Scenario and Reason for this issue in our case:End users had bookmarked few articles. When the users opened those links it saysReason - Those articles are...
Is it possible to send a notification to the user on microsoft teams? For eg: when comments are added to the incident record, caller should be notified on microsoft teams instead of email notification. Note: Ask here is to notify user on individual...
Hello all, I am working with Mobile Agent/Now Mobile in Mobile App Builder and need assistance. I have created a grouped list that shows an agent's catalog tasks grouped dynamically by the agent's assignment groups. I am having difficulty with the na...
Hi , I need to replace "Activity" button with "Comment" in SP in My Task. I had tried by using HRM todos summary widget by cloning but no luck. can post screenshot due to restrictions. Please provide me solution.
“I have a record producer in the Service Portal called Total Quality Request. I created a Service Portal view to show how the request looks after submission, including some fields from the native UI table. After submitting the request, these fields s...
Hi all, I'm in the process of creating a POC for a customer, we have created a Lifecycle event for onboarding a new hire. One of the requirements is to generate an offer letter for the new hire to sign, the details of the offer letter needs to be pop...
