Create new record with attachment from external system - API
Hi All, I have below requirement. EXTERNAL SYSTEM (Sends Individual PDF files) |ServiceNow, Submits a catalog item with PDF attached |After completion of RITM, txt file send ba...
Forum Posts
Resolved! Reasons why the "sp_page" field in "sp_container" becomes empty.
Hello, Everyone. After migrating an sp_page update via an Update Set, I encountered an issue where some sp_container records placed on the page are no longer displayed.I suspect this happened because the sp_page field in the sp_container record becam...
Question choice not visible for some users when they trying to select from catalog variable dropdown
We have created one catalog item where we are selecting variable from sp portal to raise a request for one of the choice variable values. We have added choice value for India employees only but some users from India they still not seeing value to sel...
Email Ingestion with Emails across multiple accounts
Hi all, I have a requirement to allow email ingestion into the platform which is fine when the user is only associated to one account. There is an instance on the platform where a third party service desk manages more than one customer account so th...
Skill Management in FSO Insurance/CSM/HRSD
Hello everyone, I am trying to add skills at group level so that group members inherit all the skill levels defined under a skill. Hierarchy is: Skill - Skill level type - Skill levels When I add the skill to group, the skill level with the least val...
Resolved! List Collector in Service Portal
Hi all,I have a custom table that has a reference to the sys_user_group table. I am using a script include and catalog client script.In the service portal, there is a list collector that points to a custom table. The intended behavior is to pull into...
How to add similarity definition to contextual search results
we have created a Similarity definition on custom table.1.How to add this 'Similarity definition' to contextual search results ?2. Is there other way to use this 'Similarity definition' which will benefit agent ?
Don't walking` is not working on the remote table.
I created a remote table between the `sc_req_item` table and a custom table, but when using this remote table to create a list report, I can use `don't walking` but it returns empty. Could someone help me with whether `don't walking` is possible with...
ATF Post Implementation - Validating Service Account Activity
Post Implementation we want to validate that our API Service Accounts are actively running. Steps for validation manually are : Open the Incident[Incident] table Filter the table for the "Created By" = Service Account Sort the table by ...
Resolved! How to set Child Cases related list as default instead of manually setting Child Cases in CSM
Hi,I have a requirement, which says 'if it is feasible and possible to create Drop down menu with child cases in the ALL Records Section in SNOW'. This is what I have done till now. Picture1 it is a parent case which has one child case. By Default, ...
Resolved! I'm getting an error when trying to JDBC connect to Oracle regarding SID
I'm getting the following error from my midserver - anyone have any idea's what might be wrong ... The Oracle DB TSA is suggesting that I have to register the SID somewhere.Do I need to set up the "Probe" for output to get this working? - Any direc...
Trouble Mapping Nested JSON Data in IH-ETL
Hi!I'm looking into IH-ETL to import data in the form of nested JSON into the CMDB table, but I'm stuck at a point where, when I run it, the records in the CMDB are transformed but the IP address field is empty. From the sample data I have attached b...
OOB Flow/Logic Responsible for Approval Updates in RITM Activity (Work Notes)
Hi All,I’m trying to understand the out-of-box (OOB) functionality in ServiceNow that adds approval-related updates to the Activity stream (Work Notes) on a Requested Item (RITM).Specifically, when an approval is requested, approved, or rejected, ent...
Processing XML Import via Script?
Is there a way to process an XML import file via script rather than GUI? Instead of going to "Import XML" have a script that pulls the file by location or content and processes it?
How to Import XML files using data source from one instance to other
Hello All, We are in the process of migrating the data from one instance to another, which includes more than 500 xml files. How can we achieve this ?Please provide any suggestions.