Twilio setup in sub-production instance

[mmongeau]

How do people configure Twilio in their sub-production instances?     I tried integrating using the Twilio TEST credentials but ServiceNow responded with "Account SID or token is not valid.".

Do you use the same LIVE credentials in all of   your instances?   Will that create any conflicts?

Thanks,

    Michael

[mmongeau · Accepted solution]

I found the answer in the documentation.

Important: Ensure that each instance you configure Notify on uses a different Twilio subaccount. Each subaccount specifies a unique SID, authentication token, telephone numbers, and endpoint. Using the same subaccount across multiple instances may cause your Twilio service configuration to be overwritten.