Two identical email with different weights and in different scope, but both still firing, when only one should be sent.

[Phong Lo]

I have an email notification with an email weight of 10 in Global scope and an email notification with an email weight of 20 in a Scoped application. Both have the same recipients and target table. However, both notifications are still triggering. I'm interested in having the Scoped email notification with the weight of 20 to fire instead; therefore, the Global email with weight 10 would be ignored.

The issue is both emails are still firing.

My question is: does it matter if the email notification weights are in different scopes or do they both have to be in the same scope for the weights to work?

[Jeff Geiger]

Have you considered utilizing flow designer to send the emails?

[Phong Lo]

I have not. Unfortunately, my team has not utilized Flow Designer yet.

[Allen Andreas]

Hi,

Can you share a bit more regarding these notifications, like a screenshot of the two in list view with those settings as you've mentioned?

How are the recipients being determined? Event parms? Fields hard-selected in the settings?

If both notification aren't triggered from the same instance (i.e., one is from an event, the other is from conditional settings), then your results may vary.

More information along those lines.

I'm unsure if the scope is causing the duplication and it could be a result of something else.

Please mark reply as Helpful/Correct, if applicable. Thanks!

[Phong Lo]

I can't take screenshots for confidential reasons, but I have the above excel I can show.

Recipients are determined like this:

Let me know if this helps!