Two identical email with different weights and in different scope, but both still firing, when only one should be sent.

[Phong Lo]

I have an email notification with an email weight of 10 in Global scope and an email notification with an email weight of 20 in a Scoped application. Both have the same recipients and target table. However, both notifications are still triggering. I'm interested in having the Scoped email notification with the weight of 20 to fire instead; therefore, the Global email with weight 10 would be ignored.

The issue is both emails are still firing.

My question is: does it matter if the email notification weights are in different scopes or do they both have to be in the same scope for the weights to work?

[Allen Andreas]

Hi,

Appreciate it and definitely understand about confidentiality.

Can you share in your email log where both were sent with the notification fields pointing to each of these?

Please mark reply as Helpful/Correct, if applicable. Thanks!

[Phong Lo]

Are the below screenshots what you're talking about?

Email weight 10:

Email weight 20:

[Allen Andreas]

Hi,

Yes, thanks.

So, for the event firing, what scope is the event being fired from? From my testing, if fired from scope, only the scoped event fires. In your event log, can you search and see if two approval.rejected events are firing? If so, then it seems like it's going to fire both notifications as they're treated as separate pipelines due to the scope isolated activity and global having it's own activity.

Please mark reply as Helpful/Correct, if applicable. Thanks!

[Phong Lo · Accepted solution]

I found my issue. My scoped notification has a 'cc' recipient, which is why both were being triggered. Both had different recipients.

[Allen Andreas]

Hello @Phong Lo 

I'm glad you found the correct answer, I would hope from my communication above that that helped in this review as in my original reply I was questioning the recipients, etc.

At a minimum, if none of my replies helped guide you Correctly...please review and mark as Helpful, if applicable.

Thank you

-Allen