Two loading dots in Portal.

Taaha M
Tera Contributor

After Yokohama upgrade I am seeing two loading dots at two places while switching from one page to another in Service Portal. Why is this happening?

6 REPLIES 6

Vegard S
Kilo Sage

Noticed this too, I'm hiding the additional one with CSS as of now

.v5ef595c1cb12020000f8d856634c9c6e .header-loader{
  display: none!important;
}

This removes the new one, however, ServiceNow might have changed their loading indicator, and they might fix this later and remove the old one. 

In that case, this won't be needed anymore. 

Community Alums
Not applicable

Hi @Vegard S 

I am not able to locate the place whereI need to make the changes.
Please let me know in which line I need to make the changes??

v5ef595c1cb12020000f8d856634c9c6e 

 

you can find that in your portal theme record. look for ec-theme-global and paste the  code mentioned above.

Community Alums
Not applicable

Hi @ForrestGunk 
I am having some query...
1) I have tried to apply the mention code under EC Theme>ec-theme-global 

UTSAVJAISWAL_0-1749024642064.png

Under that sys_id I have applied the code--

.header-loader{
  display: none!important;
}


But, it was not working
@ForrestGunk  need your support please share the screenshot or exact place where I need to add the code.

Thanks in Advance
Utsav