Two "Completed" Resolution SLA's are triggered for re-opened incidents and re-assigned incidents

[nameisnani]

Hi Team can any one please help me on this issue ,

Discrepancy is observed in resolution SLA's . Below are few incidents references

Reopened incidents
INC0057547

SLA Defination 

Reassigned incidents

INC0070816

can anyone please help me on this 

[AndersBGS]

Hi @nameisnani ,

What is your issue according to the SLA and what is the desired behavior? 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders