UI Action Button is not coming in Service Portal

[Sahil Raina]

I have created 2 UI Action Buttons "Approve"& "Reject"  in sc_req_item table:

How ever when I am checking the service portal only Approve button is visible and Reject button is not visible:

Reject button is configured as below screenshot and script and when I uncheck the "Client" option it is appearing but then it is not working as expected.

SCRIPT:

function testComments() {

if (g_form.getValue('u_work_notes_input') == "") {
g_form.addErrorMessage('Please provide your rejection comments in "Work Notes" field.');

return false;
} else {
// Bypass the check if the form has been modified

//g_form.modified = false;
g_form.setValue("u_custom_app_state", "rejected");
// gsftSubmit(document.getElementById('sysverb_update'));
g_form.save();
}
}

[Saurav11]

Hello,

Please check if there portal visibility is hidden from the User.

Also on reject button are there any conditions?

Please mark answer correct/helpful based on Impact.

[Sahil Raina]

Hello Saurav,

Thanks for reply,

There is no UI Action Visibility set and there is condition : gs.hasRole('admin').

As an Admin, I should be able to see it in Service Portal.

[Jaspal Singh]

Hi Sahil,

You need to uncheck the Client checkbox for the button to show on portal. If there is any client side check you will have to convert it to a Before Insert/Update Business rule.

[Sahil Raina]

Hello Jaspal,

Thanks for the reply, However I have created a Business rule:

Script:

(function executeRule(current, previous /*null when async*/) {

if(current.getActionName() == 'rejectbtest')
{
if (current.getValue('u_work_notes_input') == "") {
current.addErrorMessage('Please provide your rejection comments in "Work Notes" field.');

return false;
} else {
// Bypass the check if the form has been modified

current.u_custom_app_state.setValue('rejected');

//g_form.setValue("u_custom_app_state", "rejected");

g_form.save();
}
}

})(current, previous);

But now the button is not doing any thing even in ITIL view.