UI Action Button is not coming in Service Portal

[Sahil Raina]

I have created 2 UI Action Buttons "Approve"& "Reject"  in sc_req_item table:

How ever when I am checking the service portal only Approve button is visible and Reject button is not visible:

Reject button is configured as below screenshot and script and when I uncheck the "Client" option it is appearing but then it is not working as expected.

SCRIPT:

function testComments() {

if (g_form.getValue('u_work_notes_input') == "") {
g_form.addErrorMessage('Please provide your rejection comments in "Work Notes" field.');

return false;
} else {
// Bypass the check if the form has been modified

//g_form.modified = false;
g_form.setValue("u_custom_app_state", "rejected");
// gsftSubmit(document.getElementById('sysverb_update'));
g_form.save();
}
}

[Sahil Raina · Accepted solution]

Hello All,

I have figured it out.

I have created a "OnSubmit" client script as below:

and uncheck the "Client" option from my button and written a script:

current.u_custom_app_state='rejected';
action.setRedirectURL(current);
current.update();

[Sahil Raina]

and it is working on ITIL view as well in Service Portal.

[Jaspal Singh]

Good to know you got what was expected but I guess original question was to understand why button does not show up. Did you try achieving it with above client script?

[Sahil Raina]

Hello Jaspal,

Sorry, If I was unable to explain my question properly. But my intention was to make it visible in service portal and work as expected.

and yes, I made the UI action button as server side only and write the below code in UI action:

current.u_custom_app_state='rejected';
action.setRedirectURL(current);
current.update();

and made a client script UI Type as "ALL" and write the client side code there with my condition.