Developer

my pdi is not working dev441138

Dear developersThe following message appears, and PDI fails to start.I'm at a loss....”We're having trouble opening your instance due to an internal error. We should have it fixed in a few minutes”

Question

Resolved! My PDI is offline for more than a day

I'm getting this error message in the last couple days:We're having trouble opening your instance due to an internal error. We should have it fixed in a few minutestrying to get into directly to the instance url, I'm getting the following message:Bad...

Question

When running business rules, timing is everything

Imagine this: Two airline passengers, John and Mary, log in to an airline's seat reservation webpage to select their seats. A query business rule determines which seats were available to each passenger—based on factors such as their airfare and frequ...

blog
Scripting and Coding

Record Producer User Criteria not working

Hi All,I'm not sure what's wrong with this user criteria , please help me use case : get True or false My humble request kindly help me on this , I tried with different ways tooString(user_id) or user_id or gs.getUserID()script :gs.addInfoMessage("...

Question

Incident: Developer Site Restored and PDI Availability Issues

Update: July 27, 2026 The infrastructure issue has been resolved, and all PDIs are back online. New PDI provisioning has also resumed, with PDIs currently available and little to no wait. All developers have been given additional time to acce...

blog

Has someone worked on Brainstorm integration with ServiceNow

Hi, Anyone has worked on brainstorm integration

Question

Access Token Issue - Entra Integration

The integration works successfully when I click Get Oauth and then manually execute the scheduled job. However, the scheduled jobs are failing when they run at their scheduled time. The access token appears to be valid for only around 30 minutes. Af...

Question

Unable to Access My PDI

Hello Team,I am unable to access my Personal Developer Instance (PDI) devxxxx When I try to log in or reset my password ServiceNow asks me to verify a phone number ending with diff numbers.The issue is that that is not my phone number and I do not r...

Question

Resolved! How to add additional variables on the walk-up appointment scheduling widget?

Hi Experts, I have a requirement to customise the walk-up appointment scheduling widget - 'Online check-in experience'. Currently it has just one single variable dropdown, where we can select the reason for visiting. We need to gather more informatio...

Question
Scoped App Development
Scripting and Coding
Service Portal Development

Knowledge Base

Hi , If a user is not the assigned Author or Ownership Group member they cannot find a knowledge record through search in the back-end. Can someone guide me for the behaviour and what is the root cause of the issue.

Question

PDI Just went offline

Hi All,I just came back from lunch and fond my PDI 502 Bad Gateway. I changed my admin password this morning but everything has been fine up to now.https://dev441222.service-now.com/ I see there was an issue earlier this week but again, everything ha...

Question

Teams integration generates a worknote for chats

Hello all, We noticed that Teams integration generates a worknote on the incident where a communication record on incident is created. This worknote is created after some time and does not bring any value and generates an unnecessary notification for...

Question

Dev instance not getting refreshed, current status showing Offline

Dear Community,I am using Dev instance and due to weekend, I did not logged in. Its only 3 days since I logged in last. Now, it shows offline and after clicking refresh it's not getting Active. The URL is also not working and History is also missing....

Question

Resolved! "Write operation from scope 'rhino.global' has been refused due to the table's cross-scope access policy" error even though everything seems to be configured correctly

Recently I've been working on adding Activity Streams to our Scoped Application's Service Portal, and though I have been able to add activity streams to all relevant tables whether extended from Task or not, I am getting the following error when I tr...

Question
Service Portal Development

Personal Developer Instance dev312273 is Offline

Hello ServiceNow Support Team, My Personal Developer Instance (PDI) dev312273 is showing as Offline more that 48 hours, and I am unable to access the instance.Instance details:PDI: dev312273Release: AustraliaStatus: OfflineInstance URL: https://dev31...

Question