UI action displays a dialog box with 'Yes' and 'No' buttons

[SauravR58560934]

I need to create an onSubmit client script that displays a dialog box with 'Yes' and 'No' buttons instead of the default 'Cancel' and 'OK'. If the user selects 'Yes', the state should change to 'Closed'. If the user selects 'No', the state should remain unchanged."

[Dr Atul G- LNG]

Hi @SauravR58560934 

https://www.servicenow.com/community/incident-management-forum/how-to-show-a-pop-up-with-yes-or-no-r...

[Rafael Batistot]

Hi @SauravR58560934 

This solution might help you 

https://www.servicenow.com/community/developer-forum/display-dialog-box-with-yes-and-no-option-using...

[Ajay_Chavan]

onSubmit Client Script with Custom Yes/No Dialog
// Table: [Your Table]
// Type: onSubmit

function onSubmit() {
    // Prevent form submission initially
    return false;
}

function onLoad() {
    // Add this to onLoad to handle the dialog
    g_form.addButton('close_ticket', 'Close Ticket', function() {
        
        var dialog = new GlideModal('glide_confirm_standard');
        dialog.setTitle('Confirm Action');
        dialog.setBody('Are you sure you want to close this ticket?');
        
        // Custom Yes/No buttons
        dialog.addButton('Yes', function() {
            g_form.setValue('state', 'closed'); // Set to closed state value
            g_form.save();
            dialog.destroy();
        });
        
        dialog.addButton('No', function() {
            dialog.destroy(); // Just close dialog, no state change
        });
        
        dialog.render();
    });
}

Alternative: Simple Confirm Approach
// Type: onSubmit
function onSubmit() {
    if (confirm('Do you want to close this ticket?')) {
        g_form.setValue('state', 'closed');
        return true; // Submit form
    }
    return false; // Cancel submission
}

Recommendation: Use the simple confirm approach for quick implementation - it's more reliable and precise.

[Ajay_Chavan]

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