Some users are getting an error when trying to complete any Checklist activity card in a playbook

[NatVg]

The playbook is in the incident table on service operations workspace.

Some users are getting this error when they are completing a playbook checklist:

Access to api 'setWorkflow' from scope 'sn_uni_task' has been refused due to the api's cross-scope access policy. Access Details: setWorkflow can only be called from within the same Scope as the Table on which it is called. Table's Scope was: "Global", but executing Scope was: "Universal Task".

Creating a record in the sys_scope_privalge table did not work:
Source Scope: Universal Task
Target Scope: Global
Target Name: GlideRecord.setWorkflow
Target Type: Scriptable
Application: Universal Task
Operation: Execute API
Status: Allowed

Why is this happening and how can we solve it?

[dwatkins]

Hello @NatVg 

I am seeing the exact same issue.  Were you able to resolve this?

[Community Alums]

Hello @NatVg 

I believe I've found the issue.  There is an OOB ACL on the checklist_item table with a script that contains setWorfklow(false) in the Universal Task scope.  This is causing the issue on my instance.

[Mounica9]

Has this issue been resolved? If yes, please let me know the solution