Ui action is not visible in agent workspace

[Madhavi2]

Hi,

In the incident form we have a reference field which is referring to custom table. When click on reference field in the default view NEW button is visible. But in the agent workspace view it is not visible. How to fix this?

Thank you.

[jaheerhattiwale]

@Madhavi2 CAn you post the screen shot of the button

[Madhavi2]

Hi @jaheerhattiwale ,

Please find the screenshot below.

ITIL view:

Agent Workspace:

Thanks,

Madhavi

[jaheerhattiwale · Accepted solution]

@Madhavi2 Its not supported from servicenow. The new button will not be available in agent workspace view thats expected. We need to educate the end user to create the record in referenced table first and then user the reference picker to select the record.

Please check below thread.

https://www.servicenow.com/community/csm-forum/add-new-button-from-reference-field-in-agent-workspac...

Please mark as correct answer if this solves your issue.