UI action issue

[pramn]

Hi Team , 

We have wrote a script  on UI action  below .

if (current.subcategory == '80') {

    if (current.u_approval_required == '1US') {

        alert('1US');

        current.state = 19;

        current.assignment_group = 'OTC COE US Manager 1';

    }

    if (current.u_approval_required == '2US') {

        alert('2US');

        current.state = 19;

        current.assignment_group = 'OTC COE US Manager 2';

    }

should go to pending approval 

when we click on UI action state should be Pending on approval state , but it is not happening 

could you please guide me ?

[Ankur Bawiskar]

@pramn 

your script is wrong.

Script seems to be server side since you are using current object and alert won't work there

Use gs.addInfoMessage() and use setDisplayValue to set the group

if (current.subcategory == '80') {
	if (current.u_approval_required == '1US') {
		gs.addInfoMessage('1US');
		current.state = 19;
		current.setDisplayValue('assignment_group', 'OTC COE US Manager 1');
	}
	if (current.u_approval_required == '2US') {
		gs.addInfoMessage('2US');
		current.state = 19;
		current.setDisplayValue('assignment_group', 'OTC COE US Manager 2');
	}
}

If my response helped please mark it correct and close the thread so that it benefits future readers.

[pramn]

getting below error 

Function setDisplayValue is not allowed in scope sn_customerservice

[Tushar]

Hi @pramn 

something like this should help - 

if (current.subcategory == '80') {
    var approvalRequired = current.u_approval_required;
    var targetGroup = '';

    if (approvalRequired == '1US') {
        gs.addInfoMessage('1US');
        targetGroup = 'OTC COE US Manager 1';
    } else if (approvalRequired == '2US') {
        gs.addInfoMessage('2US');
        targetGroup = 'OTC COE US Manager 2';
    }

    if (targetGroup) {
        current.state = 19;
        current.setDisplayValue('assignment_group', targetGroup);
    }
}

Please, don't forget to mark my answer as correct if it solves your issue or mark it as helpful if it is relevant for you!

Regards,
Tushar