UI Action - on RITM to create a record producer record directly

[DB1]

Hi All,

I have the requirement to create a record producer directly from an UI action placed on an RITM

Req detail:

1. create a UI action on RITM form name - "Create Incident"

2. When this UI action is selected it should create incident but it should also show variable editor

3. While I read it is possible only when inc are created via record producer, is there a way that a record producer can be submitted and Inc gets created when users select this UI action.

Any thoughts much appreciated,

thanks

@Ankur Bawiskar @Kieran Anson @Viraj Hudlikar @AndersBGS 

[DB1]

Need help on the same please

@Sameer K Pandey @WayneOdom @sachinbhasin11 @Micky Rathod 

[Dr Atul G- LNG]

Hi @DB1 

There is OOTB UI action available to create an incident from RITM. OOTB, these are active false; make it true and use it.

[jcmings]

You could hypothetically route them to a record producer, or get even more complex with it by scripting out a pop-up where the record producer is rendered... but I wouldn't recommend that. You should instead create the incident using the OOTB "Create Incident" UI action. Push back on this requirement.

[Anuraj R]

Can you explain the use case here on why user wants raise an incident from RITM form?