UI action redirect to a new window/tab using server-side script

[TzachB]

Hey everyone,

I'm trying to open an image with a button click using UI action (server-side script).

there is a way to redirect to a new window/tab?

Most of the solutions I found refer to the client-side.

this is my script: (the script work ok, but the image open in the same page)

var UrlImageSysId='';//image sysId for url param
var url='';//url for redirect
var currentImage = current.sys_id;//current image sysId from 'u_ts_image' table

var gr = new GlideRecord('sys_attachment');
gr.addQuery('table_sys_id',currentImage);
gr.query();
if(gr.next()){
UrlImageSysId=gr.sys_id;
}

url = 'https://hpindigodev.service-now.com/'+UrlImageSysId+'.iix';
action.setRedirectURL(url);

[Allen Andreas]

Hi,

If this UI action is client side, then you'll need to use a different method for opening URL in new tab.

See: https://community.servicenow.com/community?id=community_question&sys_id=5516976bdb5c57847b337a9e0f96...

If this is server side, you can try:

window.open(url, '_blank');

Please mark reply as Helpful/Correct, if applicable. Thanks!

[TzachB]

thanks for your comment,

I am using server-side script, I tried that one and it's doesn't work (it's open the same page again..)

[Allen Andreas]

Hi, can you try:

g_navigation.openPopup(url);

Please mark reply as Helpful/Correct, if applicable. Thanks!

[The SN Nerd · Accepted solution]

It is not possible to open a new tab or window in a browser by server-side code alone. You can only choose the next page shown.

When you think about it - the server cannot control the browser on a client's computer. If it could, that would be a massive security flaw!

You need to do it with both Client and Server Scripts.

This is how:

1. Write a Client callable Script include called AttachmentAjaxUtil with your attachment fetch script that takes currentImage as a parameter and returns UrlImageSysId
   

   var AttachmentAjaxUtil = Class.create();
   AttachmentAjaxUtil.prototype = Object.extendsObject(AbstractAjaxProcessor, {
   	
   	getAttachmentSysId: function() {
   		var UrlImageSysId='';//image sysId for url param
   		var url='';//url for redirect
   		var currentImage = this.getParameter('sysparm_currentImage');//current image sysId from 'u_ts_image' table
   
   
   		var gr = new GlideRecord('sys_attachment');
   		gr.addQuery('table_sys_id',currentImage);
   		gr.query();
   		if(gr.next()){
   			UrlImageSysId=gr.sys_id;
   		}
   		
   		return UrlImageSysId;
   	},
   	
       type: 'AttachmentAjaxUtil'
   });​

2. Create a Client Script using GlideAjax to fetch that sys_id
   

   var ga = new GlideAjax('AttachmentAjaxUtil'); 
   ga.addParam('sysparm_name','getAttachmentSysId');  
   ga.addParam('sysparm_currentImage',g_list.getChecked()); 
   ga.getXML(showPopup);  
   
   function showPopup(response) {  
      var UrlImageSysId= response.responseXML.documentElement.getAttribute("answer"); 
      url = 'https://hpindigodev.service-now.com/'+UrlImageSysId+'.iix';
      g_navigation.openPopup(url); //this is preferable to window.open - window is not supported API, will probably be flagged in health checks
   
   }​

   Let me know if you have issues with your GlideAjax.
   
   Please note the code provided has not been tested. Use at your own risk!