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UI Action Requirement

Shashikant Pati
Tera Contributor

I want to create a button on Incident form, when we click on that button it will create a change request and that change request contain the parent incident number. How can we achieve this? 

 

Thanks in advance. 

4 REPLIES 4

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Shashikant Pati 

 

It is OOTB:

 

LearnNGrowAtul_0-1701200968944.png

 

 

The only thing, is if you want , you can bring create change UI action to form level.

- Go to UI action

- open Create change

- Mark true to form level 

 

LearnNGrowAtul_1-1701201052765.png

 

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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Shashikant Pati
Tera Contributor

HI @Dr Atul G- LNG

 

 But I want Parent Incident into that change request .

 

 

 

 

Hi @Shashikant Pati 

 

Sorry for delay in response. I tried this in my PDI and OOTB, when you create change from Incident it will get added in related list.

 

LearnNGrowAtul_0-1701347566564.png

 If you wish to add in Parent record, you need to customize it , which is not recommended.  OOTB field available on change form.

LearnNGrowAtul_1-1701347691345.png

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Shashikant Pati
Tera Contributor

HI @Dr Atul G- LNG  

Thanks for your response, I got it.