UI Action Requirement
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11-28-2023 05:14 AM
I want to create a button on Incident form, when we click on that button it will create a change request and that change request contain the parent incident number. How can we achieve this?
Thanks in advance.
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11-28-2023 11:50 AM
It is OOTB:
The only thing, is if you want , you can bring create change UI action to form level.
- Go to UI action
- open Create change
- Mark true to form level
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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11-28-2023 07:04 PM
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11-30-2023 04:34 AM
Sorry for delay in response. I tried this in my PDI and OOTB, when you create change from Incident it will get added in related list.
If you wish to add in Parent record, you need to customize it , which is not recommended. OOTB field available on change form.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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11-28-2023 07:36 PM
Thanks for your response, I got it.