UI Action setRedirect not working on external link

[tahnalos]

While trying to do a action.setRedirectURL to an external link, when I run the UI action, nothing happens.  ServiceNow goes to a blank screen.

Code is as follows but I am at a loss as to understand why this is happening:

var url = 'http://www.yahoo.com';
action.setRedirectURL (url);

The Yahoo Link is just there for show and it won't go to the URL itself.  This has been set up to be a non-client UI action so I'm not sure what I'm missing.

Thanks.

[The SN Nerd]

If your UI Action is also updating the record ( current.update() ), the redirect may get superseded by a gs.setRedirect in a business rule.

Check all business rules on that table for gs.setRedirect()

If you can't get around that issue, you can use the following pattern to open the URL in a new window using a Client Side UI Action that still runs server code.

function yourUIAction() {
  var url = "www.google.com";
  g_navigation.open(url,window);
  g_form.save();

}

if(typeof window == 'undefined')
   yourServerCode();

function yourServerCode() {
  current.field = "xyz";
  //etc
}

[tahnalos]

The UI Action only has the redirect.  No update code.

And due to CAB rules, this needs to be a server side redirect.

[tahnalos]

Also, tested this out on an Istanbul test instance.  Code also does not work there either.

Is there something specific about redirects on Istanbul that are not working in this case?

Thanks

[The SN Nerd]

Can you post the code and the UI Action?