UI Action to create change from incident

[Nikita50]

Hi All,

I have a UI Action to create change from incident.

By default it always creates a Normal change.

How I can provide ability to user to create Normal or Emergency change as per user decision.

[sanketmohit]

in the UI action script section add chg_model ="sys id of the standard or emergency change"

[Dr Atul G- LNG]

Hi @Nikita50 

You can check OOTB code for this:

[Nilesh Wahule]

Hi @Nikita50 ,

OOB on incindent table I could see we have a different UI actions altogether for mentioned purpose based on certain conditions they will appear. these conditions you can verify by opening each individual record.

However, if you have a custom UI action and you want mentioned functionality then you can use GlideModal API and achieve the same.

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Please mark my answer as helpful/correct if it resolves your query.

Thanks,
Nilesh Wahule

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[Nilesh Wahule]

Hi @Nikita50 ,

Hope you are doing well !!

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

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Please mark my answer as helpful/correct if it resolves your query.

Thanks,
Nilesh Wahule

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