Ui Action with Script Include

[Annette Kitzmil]

Hello,

I have created a UI Action called "Resolve Infraction" that is being used in Workspace.  The UI Action has the condition of: new x_mtbr_ebs_sip_0.EBSSIPUtils().canViewResolveInfraction(), which is just identifying when the user can see the UI Action which is working just fine.  

Then I have the client script below that pops up a modal and calls the script include after this to get and passes the sys_id of the record, the comments and state over to the script include.

function onClick(g_form) {

    g_modal.showFields({

            title: "Enter any applicable Resolve comments:",

            fields: [{

                type: 'textarea',

                name: 'work_notes',

                label: getMessage('Resolve comments'),              

                mandatory: true

            }],

            size: 'lg'

        }).then(function(fieldValues) {

            //call AJAX script      

            var ga = new GlideAjax('x_mtbr_ebs_sip_0.SIPUtilsAJAX');

            ga.addParam('sysparm_name', 'retailRiskManagerApproval');

            ga.addParam('sysparm_in_progress_state', 'in_progress'); // In Progress

            ga.addParam('sysparm_comments', fieldValues.updatedFields[0].value);

            ga.addParam('sysparm_sysid', g_form.getUniqueValue());

            ga.getXML(reload);

        });

}

function reload() {

    g_form.reload();    

}

Here is the script include which is not working at all as it doesn't appear that it is being called upon and I can't figure out what I am missing between the two scripts, can you take a look and let me know if you see anything that may be causing the script include to not work that is being called on here please?

var SIPUtilsAJAX = Class.create();

SIPUtilsAJAX.prototype = Object.extendsObject(global.AbstractAjaxProcessor, {

    /*************************

     ***** Description: Check the status is updating based on the condition met and showing the pop box for comments.

     *****

     ***** Author: AK Date: October 30, 2025

     *****

     ***** Input: sipRecord: x_mtbr_ebs_sip_0_sip_infractions

     *****

     ***** Output: Return: true / false

     *************************/

    sipBankerResolveInfraction: function() {

        var sipSysID = this.getParameter('sysparm_sysid');

        var statusCode = this.getParameter('sysparm_in_progress_state'); // In Progress

        var comments = this.getParameter('sysparm_comments');

        var assignToAnalyst = gs.getProperty('x_mtbr_ebs_sip_0.sip_banker.group');

        var state;

        var grSIP = new GlideRecord('x_mtbr_ebs_sip_0_sip_infractions');

        grSIP.get('sys_id', sipSysID);

        try {

            if (statusCode == 'in_progress') {

                {

                    grSIP.state = '6'; //Resolved

                }

                return;

            }

            if (comments == 'undefined') {

                grSIP.comments = ''; //Clear value

            } else {

                grSIP.comments = comments; //Additional Comments

            }

            grSIP.state = state;

            grSIP.assignment_group = assignToAnalyst;

            grSIP.update();

        }catch (error) {

        gs.error('SIP AJAXScript: sipBankerResolveInfraction():' + error);

        gs.addErrorMessage('Please log MyIT ticket for SIP - There was an error with the SIP Banker Resolve');

    }

},

type: 'SIPUtilsAJAX'

});

[Annette Kitzmil · Accepted solution]

I was able to resolve it by eliminating the AJAX script and just updating the record within the client script:

function onClick(g_form) {

    g_modal.showFields({

        title: 'Add any additional Resolve comments if applicable',

        fields: [{

            type: 'textarea',

            name: 'work_notes',

            label: getMessage('Comments'),

            mandatory: false,

        }],

        size: 'lg'

    }).then(function(fieldValues) {

        if (g_form.getValue('state') == 2) {

            g_form.setValue('state', 6); //Resolved

            g_form.setValue('comments', fieldValues.updatedFields[0].value);

            g_form.save();

        }

        g_form.addInfoMessage("Infraction has been reassigned to the SIP Analyst");

    });

}

[Annette Kitzmil · Accepted solution]

I was able to resolve it by eliminating the AJAX script and just updating the record within the client script:

function onClick(g_form) {

    g_modal.showFields({

        title: 'Add any additional Resolve comments if applicable',

        fields: [{

            type: 'textarea',

            name: 'work_notes',

            label: getMessage('Comments'),

            mandatory: false,

        }],

        size: 'lg'

    }).then(function(fieldValues) {

        if (g_form.getValue('state') == 2) {

            g_form.setValue('state', 6); //Resolved

            g_form.setValue('comments', fieldValues.updatedFields[0].value);

            g_form.save();

        }

        g_form.addInfoMessage("Infraction has been reassigned to the SIP Analyst");

    });

}

[Annette Kitzmil · Accepted solution]

Final solution is the following:

 resolveCase: function() {

        var sysId = this.getParameter('sysparm_sysid');

        var canResolve = false;

        var grInfractionTasks = new GlideRecord('x_mtbr_ebs_sip_0_sip_infractions');

        grInfractionTasks.addQuery('state', 'NOT IN', '6,7'); //Resolved or Cancelled

        grInfractionTasks.addQuery('customer_identification_program_ref', sysId);

        grInfractionTasks.query();

        if (grInfractionTasks.getRowCount() == 0) {

            var grSIP = new GlideRecord('x_mtbr_ebs_sip_0_customer_identification_program');

            if (grSIP.get('sys_id', sysId)) {

                grSIP.case_resolved = this.getParameter('sysparm_case_resolved');

                grSIP.resolution_notes = this.getParameter('sysparm_resolution_notes');

                grSIP.state = 6; //Resolved

                grSIP.update();

                canResolve = true;

            }

        }

        return canResolve.toString();

    },

Client Script:

function onClick(g_form) {

    var caseResolvedEmpty = g_form.getValue('case_resolved') === '';

    var resolutionNotesEmpty = g_form.getValue('resolution_notes') === '';

    if (caseResolvedEmpty || resolutionNotesEmpty) {

        var missingFields = [];

        g_form.setMandatory('case_resolved', true);

        g_form.setMandatory('resolution_notes', true);

        if (caseResolvedEmpty) {

            g_form.showFieldMsg('case_resolved', 'Required', 'error');

            missingFields.push('Case Resolved?');

        }

        if (resolutionNotesEmpty) {

            g_form.showFieldMsg('resolution_notes', 'Required', 'error');

            missingFields.push('Resolution Notes');

        }

        g_form.addErrorMessage('The following mandatory fields are not filled in: ' + missingFields);

        return false;

    } else {

        var msg = getMessage('are you sure you want to resolve this case?');

        g_modal.confirm('Confirmation', msg, function(confirmed) {

            if (confirmed) {

                var ga = new GlideAjax('x_mtbr_ebs_sip_0.EBSSIPUtilsAJAX');

                ga.addParam('sysparm_name', 'resolveCase');

                ga.addParam('sysparm_sysid', g_form.getUniqueValue());

                ga.addParam('sysparm_case_resolved', g_form.getValue('case_resolved'));

                ga.addParam('sysparm_resolution_notes', g_form.getValue('resolution_notes'));

                ga.getXMLAnswer(checkInfractionStatus);

            }

        });        

    }

    function checkInfractionStatus(answer) {        

        if (answer == 'true') {

            g_form.addInfoMessage('Case has been resolved');

        } else {

            g_form.addInfoMessage('Infraction status must be either Resolved or Cancelled');

        }

    }

}