Developer

How to get the name/ ID of the specific Related list tab using script in UI Action ?

The related list contains multiple tabs and buttons, and the same button is used across different tabs. For example, on the Change Request table, there are related lists such as "Incidents Caused By Change" and "Incidents Fixed By Change".I need to i...

Question

How to Select All Multiple Choice Options in an MRVS

Hello Team,I have a requirement involving a Multi-Row Variable Set (MRVS) in a Service Catalog item.For example, I have an MRVS named 'Transport'. Inside the MRVS, there is a Multiple-Choice variable named 'car_names' with around 10 choices:1. Toyota...

Question

Preview for a database view on EA Workspace not appearing

Hi everyone. In EA Workspace, I've added a new UX List that shows all of the records from a database view:However, what I've noticed for these records in the database view is that there is no Preview button on the left hand side. This usually appear...

Question

Resolved! SNOW Table POST API now not returning INC number and SYSID in response, it's just giving 201 status

SNOW Table POST API now not returning INC number and SYSID in response, it's just giving 201 status. It was working earlier, but now response body is empty. Any reason this is stopped ? Not finding in SNOW docs also. Please help.

Question

All Reference field lookup (magnifying glass) icons are greyed out and not functioning on a form

We are experiencing an issue on a specific table form where all reference fields display a greyed-out magnifying glass (lookup) icon. Users are unable to click the lookup icon to search and select reference records.

Question

How to auto populate self assigned incidents through now assist?

Through Now Assist chat, when I type "show me incidents assigned to me," the system shows the same.How to achive this solution? Can anyone share the steps? Currently, I am getting the following response. PFA

Question

Workday to servicenow integration requirements gathering

Hey All, We are building a new portal and performing workday to servicenow integration. For this we want to conduct workshop and gather the requirements. Hence could you please suggest requirement gathering questions. 1. Questions should be base...

Question

Custom Export PDF from Workspace Form Including Related Lists - Best Practice?

Hi Community,I'm looking for the best practice to implement PDF export from a Workspace record form, including related list data, without attaching the generated PDF to the record.RequirementFrom a Workspace form, users should be able to:Export the c...

Question

How to show different Knowledge article recommendations on two portals without filtering articles?

Hi everyone, I have a requirement for a client where we have two separate portals:Student PortalStaff Portal Both portals use the same Knowledge articles, and all Knowledge articles should remain available/searchable for both audiences. We do not wan...

Question

Mid server user authentication issue

Hello All, I had mid server setup on my local machine. Recently, after my laptop was upgraded I had to re-install everything.I have followed all steps including creating mid server user with mid_server role but still getting following error i...

Question

Resolved! MS Teams Approval Notifications - Link Actions to Content shows "No records to display" (VA Lite)

Hi everyone,I'm currently implementing the Microsoft Teams integration in ServiceNow and have successfully completed the agent-to-user Teams chat functionality. Agents can start a Teams chat directly from an Incident or Requested Item, and that porti...

Question

Keeping PDIs Available for Active Builders: Upcoming PDI Reclamation Changes

Lately, it’s become harder for developers to get a Personal Developer Instance (PDI) when they need one. Demand has outpaced capacity, and inactive instances are preventing builders from getting access. That’s why we’re reclaiming inactive...

blog

Building an MCP Server on ServiceNow and Connecting Claude to It

I have built a handful of MCP servers off platform now, and the shape of it is always the same. Spin up a Node project. Wire in the MCP SDK. Figure out auth, which is never as simple as the docs make it look. Then find somewhere to actually run the t...

blog

How is sold product records generated in Sold Product Table

I'm trying to understand how a Sold Product record is created in ServiceNow Order Management.I created a customer order and completed the required steps until the Order Line Item reached the Acknowledged state. However, the decomposition flow did not...

Question

Share Reference Lookup not Displaying Results

I have encountered this problem on an Australia Patch 2 -hotfix 3a instance. The problem is with sharing reports. The search bar is not providing any results even tough it should match on multiple records:The search is stuck in the infinite "Searchin...

Question