UI Builder client script not saving properly.

[Tadz]

Hi Everyone,

I'm encountering issue where after saving the UIB client script it just reverts it and not saving it.

I have seen this post that there is an existing issue with firefox:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0966593

will there be a workaround for this?

Thanks,

Tads

[JagjeetSingh]

Hi,

The only workaround I see is to edit it by going to sys_ux_client_script table. All page scripts are stored here or use chrome. 🙂

[Brad Tilton]

Hi Tadz, looking at some of the internal notes on this it looks like it only happens on older versions of Firefix. What version number are you seeing the issue on?

[Tadz]

Actually I experienced this on Chrome and tried on Microsoft Edge it was also happening.

I tried clear cache and reseting my laptop but didn't fix it.

But now its no longer happening. It seems to be intermittent.

[Brad Tilton]

That is strange. If it's chrome and edge then it's a different issue. Generally I've found that when you're experiencing any unexplained wonkiness with UIB clearing the instance cache (**don't do this in a prod instance**) helps.