I'm trying to learn how do work with UI Builder, so I'm following the courses on ServiceNow University.
From the very start, however, there are some concepts introduced that are not very clear to me:
- Agent Workspace
- Configurable Workspace
- Core UI
- Next Experience UI
- UI16
Which are opposite to which? How do they overlap?
It's stated that Agent Workspace was replaced by Configurable Workspaces, so that means they are opposites. I thought, however, that Next Experience UI was equivalent to workspaces, as opposed to Core UI, but in the course they seem to oppose Next Experience UI to Core UI as if it replaced the Core UI.
I thought Core UI meant the UI based on forms and lists, the one with the filter navigator, with the menus "All", "Favorites", "History", etc. Is that wrong? Is Core UI just the old version of this UI I described?
Are both of the UIs in the images Core UI?
If not, if one is Core UI and the other is Next Experience UI, what was the relevant difference to warrant a change in the name? Also, what can I call both of them collectively to oppose them to the Workspace UI?
On the topic of workspaces, what really is the difference between Agent Workspaces and Configurable Workspaces? How do I know if an already created workspace (either default for every instance or installed by plugin) is an Agent Workspace or a Configurable Workspace?
I asked chatGPT, and it seems that Agent Workspaces are not available on UI Builder, but I'm not sure I can trust this answer. Is this correct? That "Configurable" in Configurable Workspaces means configurable on UI Builder? Are there other ways to configure workspaces without UI Builder (for example, by the modules in the app menu "Next Experience UI", which I never used, but seem to have options to configure workspaces)?
