Hi,
try this and share the alerts
<?xml version="1.0" encoding="utf-8" ?>
<j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="null" xmlns:g2="null">
<g:evaluate var="jvar_guid" expression="gs.generateGUID(this);" />
<j:set var="jvar_n" value="show_incidents_${jvar_guid}:${ref}"/>
<a id="${jvar_n}"
onclick="userWindow('${ref}');"
name="${jvar_n}"
onmouseout="lockPopup(event)"
tabindex="0"
>
<img border="0" src="1batch.png" width="28" height="28" title="${gs.getMessage('Open Teams chat')}" />
</a>
<script>
function userWindow(reference){
var refVal = reference.split('.');
var fieldName = refVal[1];
var emailId;
alert('fieldName->' + fieldName);
var sysId= g_form.getValue(fieldName);
alert('sysId->' + sysId);
var user = new GlideRecord('sys_user'); // quote was missing
if(user.get(sysId)){ // variable name corrected
emailId = user.email.toString();
}
if(emailId){
open('sip:'+emailId, '_top');
}
else{
g_form.addErrorMessage('User Does not have email in servicenow');
}
}
</script>
</j:jelly>
Regards
Ankur
Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
