UI macro to redirect to teams chat window

Tapish Sharma1 · ‎03-14-2022

Hi Folks,

I have a requirement to add a teams link besides a User reference field ('Responsible Leader'). I have written a UI macro but it is not working - Below is the script (Also open to go with any other approach if possible)

**My script and field both are in Customer service Scope

UI Macro

<?xml version="1.0" encoding="utf-8" ?>
<j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="null" xmlns:g2="null">
<a><img src ="1batch.png" width = "25%" height = "25%" onClick = "userWindow('$(ref)')" tabindex="0" ></img></a>

<script>
function userWindow(reference){
var refVal = reference.split('.');
var fieldName = refVal[1];
var emailId;

var sysId= g_form.getValue(fieldName);
var user = new GlideRecord('sys_user);
if(user.get(sys_id)){

emailId = user.email.toString();
}

if(emailId){
open('sip:'+emailId, '_top');

}
else{
g_form.addErrorMessage('User Does not have email in servicenow');

}
}
</script>
</j:jelly>

Ankur Bawiskar · ‎03-14-2022

Hi,

try this and share the alerts

<?xml version="1.0" encoding="utf-8" ?>
<j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="null" xmlns:g2="null">
	<g:evaluate var="jvar_guid" expression="gs.generateGUID(this);" />
	<j:set var="jvar_n" value="show_incidents_${jvar_guid}:${ref}"/>

	<a id="${jvar_n}"
	   onclick="userWindow('${ref}');"
	   name="${jvar_n}"
	   onmouseout="lockPopup(event)"
	   tabindex="0"
	   >
		<img border="0" src="1batch.png" width="28" height="28" title="${gs.getMessage('Open Teams chat')}" />
	</a>

	<script>
		function userWindow(reference){
		var refVal = reference.split('.');
		var fieldName = refVal[1];
		var emailId;
		alert('fieldName->' + fieldName);
		var sysId= g_form.getValue(fieldName);
		alert('sysId->' + sysId);
		var user = new GlideRecord('sys_user'); // quote was missing
		if(user.get(sysId)){ // variable name corrected
		emailId = user.email.toString();
		}

		if(emailId){
		open('sip:'+emailId, '_top');
		}
		else{
		g_form.addErrorMessage('User Does not have email in servicenow');
		}
		}
	</script>
</j:jelly>

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

Ankur Bawiskar · ‎03-14-2022

Glad to help.

Please mark response helpful as well.

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Tapish Sharma1 · ‎03-14-2022

@Ankur Bawiskar

I have added the UI macro in field attributes , it is showing in the form, any idea how can we make it visible also on portal . Same field is visible on portal as well but the attribute is not showing.

Ankur Bawiskar · ‎03-14-2022

UI macros won't work on portal.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Tapish Sharma1 · ‎03-14-2022

Any way to replicate this functionality in portal ?

Ankur Bawiskar · ‎03-14-2022

Hi,

Not very sure

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader