Ui page from OnSubmit client script

[hugogomes]

Hi community,

I'm trying to create a functionality to force users to add close notes when changing the state of a sc_task to "closed".

I have created a Client script with the following code:

function onSubmit() {
     var state = g_form.getValue('state');
if (state === '3'){
var close_note = g_form.getValue("close_notes");
var short_text = g_form.getValue("short_description");
var dialog = new GlideDialogWindow("enter_close_notes");
dialog.setTitle("Please enter Close Notes");
dialog.setPreference("close_note", close_note);
dialog.setPreference("short_text", short_text);
dialog.render();
}
}

It calls an Ui page:

<?xml version="1.0" encoding="utf-8" ?>
<j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="null" xmlns:g2="null">
<g:ui_form>
   <!-- Get the values from dialog preferences -->
   <g:evaluate var="jvar_short_text"
       expression="RP.getWindowProperties().get('short_text')" />
   <g:evaluate var="jvar_close_note"
       expression="RP.getWindowProperties().get('close_note')" />
     <!-- Set up form fields and labels -->
     <table width="100%">
         <tr id="description_row" valign="top">
               <td colspan="2">
                     <!-- Short description value used as a label -->
                     ${jvar_short_text}
               </td>
         </tr>
         <tr>
             <td align="left">
                 <!-- Comments text field (Contains comments from originating record as a default) -->
                 <g:ui_multiline_input_field name="dialog_close_note" id="dialog_close_note" label="Close Notes"
                       value="${jvar_close_note}" mandatory="true" />
             </td>
         </tr>
         <tr>
             <td colspan="2">
             </td>
         </tr>
         <tr id="dialog_buttons">
               <td colspan="2" align="center">
                     <!-- Add OK/Cancel buttons. Clicking OK calls the validateComments script -->
                     <g:dialog_buttons_ok_cancel ok="return validateCloseNotes()" ok_type="button" cancel_type="button" />
               </td>
         </tr>
   </table>
</g:ui_form>
</j:jelly>

Client script:

function validateCloseNotes() {
var close_note = gel("dialog_close_note").value;
close_note = trim(close_note);
if (close_note === "") {
alert("Please enter your Close Notes before submitting.");
return false;
}
GlideDialogWindow.get().destroy();
g_form.setValue("close_notes", close_note);
g_form.setValue("work_notes", "Close Notes: " + close_note);
g_form.update();
return true;
}

The problem here is, after pressing "OK" nothing happens, it doesn't save the record.

I have checked other posts and it seems that some users had the same problem but I didn't figure out, from their problems, how to solve mine.

Any ideas?

Thank you in advance

[Ravish Shetty]

Line 15: Use g_form.save() instead.

Not sure if that will help.

[hugogomes]

Hi, thank you for your help.

I have tried that, but it doesn't work either.

[Dave Smith1]

Hugo Gomes wrote:

Hi community,

I'm trying to create a functionality to force users to add close notes when changing the state of a sc_task to "closed".

Have you looked at how it's done for an incident record?

[hugogomes]

For Incident we use Ui Policy.

But for sc_task is different, because we don't use the field, "close notes". So I need to "force" users to insert a value in that field, that will also be in work notes.