UI Policies Not Working on RITM

Ken83 · ‎10-13-2015

Hello Community,

I have just found a problem throughout my instance where my UI Policies are not setting fields to be Read Only on the RITM level. I have a UI Policy for every catalog item that I have that is set to run only on the Requested Item level and the Task level. It sets every field on the form to Read Only. I have just noticed that none of these are working. My first thought is that it has something to do with the view..maybe something has changed that I'm not aware of. Any ideas here? I'm starting to feel like i'm chasing a ghost.

Ken83 · ‎10-13-2015

So I have found the problem. There was a field removed from the form. Just so happens its the field that maintains the relationship between the catalog item and the UI policies. Added the field back and all is well again. Thanks for the assistance everyone!

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Pradeep Sharma · ‎10-13-2015

Hi Kenneth,

Can you make sure that the checkbox "Applies to requested item" and "Catalog task" on UI Policies.

Ken83 · ‎10-13-2015

Those values are set on the policies.

Brad Tilton · ‎10-13-2015

If Pradeep's suggestion doesn't work, ne thing to check that I ran into recently is that you can't set a field to be read only if it is also set as mandatory and it's empty.

Ken83 · ‎10-13-2015

The field is a mandatory field on the form but it does have a valid value.