UI Policy is not working

[beycos]

Hi everyone,

I’m working on a form that has a choice field with 4 different options. Each option should display a different set of fields. To achieve this, I created 4 separate UI Policies, one for each option.

However, I’m running into a problem:

• Some fields are included in more than one UI Policy Action

• When I change the option, the fields from the previous UI Policy remain visible

• Even if I disable Reverse if false, the issue continues

• It looks like the UI Policies are overriding each other and not resetting the form correctly

My question: What is the correct way to handle this scenario when the same field appears in multiple UI Policies? Should each field only be controlled by a single UI Policy, and if so, what is the recommended structure for 4-option logic?

Any guidance or best practices would be greatly appreciated.

Thanks!

[AndersBGS]

Hi @beycos 

You're correct - when multiple UI policies are created for the same field(s), the behavior can be of unexpected result. You should instead just have 1 UI policy pr. field and define the rule set.

[ServiceNow Use6]

I will tell you the logical way to do UI Policies.

check which are the fields are common among certain conditions, make it separate UI Policy. For all unique fields create a separate UI Policy with that condition.

Regards

Suman P.