UI Policy not working on Catalog Task's Requested_for field which is extended from Request table.

[Meenal Gharat]

Hi All,

How can I make Requested_for field editable on Catalog task?

Requested_for field is extended from Request table which is editable on Request table I want to make it editable on Catalog task.

PS : Checked Dictionary and Read Only is unchecked.

Also, checked UI policy and client script on Catalog task and No conflicts I can see.

What can be the possible errors ?

Thanks and Regards,

Meenal

[Xavier Cordero]

Hello Meenal,

There are more places where the issue could be coming from (some of them below).

• Check the sc_task ACLs to make sure that there aren't ACLs against the table for that field.
• Check the Data Policies for the sc_task table.

Please let me know if none of the above were the issue, so that we can continue to troubleshoot.

[Meenal Gharat]

Hi Xavier,

I checked and found that there are No data policies for sc_task.

Also checked ACL for read and write requested for field it is for users with the public role.

Still I ain't able to make requested_for field editable.

Thanks and Regards,

Meenal Gharat

[Allen Andreas · Accepted solution]

Hi,

Ok. I have a solution, so follow along:

Firstly, the dot-walked field for "Requested for" on sc_task seems to have be the requested item's...requested for field which itself...is a dot-walk from request...see below screenshot from Configure > Form Layout:

So...you'd want to swap this out and dot-walk from Request table and use that Requested For field.

Once you've made that change. Right-click gray header bar in sc_task record and go to "Configure > Dictionary":

Now...from here, you'll see a list of columns that say stuff like "Table, Column name, Type", etc. Click the gear icon to add the "Read only" column to this list view:

Now...look for the line item talking about request and you'll see that the Read only setting for this is "true" change it to "false" then go back to your sc_task record and voila...Requested for is now editable.

For fun...I left the original Requested for that was there (that I mentioned in the beginning of my post) and that is still read-only, but the one we added is not...which is why I had you do that 😉

https://hi.service-now.com/kb_view.do?sysparm_article=KB0687623

Please mark reply as Helpful/Correct. Thanks!

[Meenal Gharat]

Hi Allen,

Thank You for the suggestion.

I will check and get back to you.

Thanks and Regards,

Meenal