UI Policy not working until record is saved.

[Ashby0003]

I created a UI Policy with the following condition, 

Assignment_group.type contains Hardware Fulfiller &

State is Resolved

This is working if you assign the incident to a Hardware fulfiller assignment group, save it, then update state to resolved; however, if someone were to change the assignment group and resolve it at the same time they never see or get hit by the mandatory field. 

Any ideas?

[sachin_namjoshi]

UI policy always work on load.

In your cxase, you will have to configure onsubmit client script so that users get validation message.

Regards,

Sachin

[Allen Andreas · Accepted solution]

Hi,

This sounds like you'd want to use a data policy instead.

Please mark reply as Helpful/Correct. Thanks!

[Ashby0003]

Data policy seems to work.  I just wish it was possible to show the fields and make them mandatory before they attempt to update the record.