Hi @Anirudh_saraf @Noor Mohammad1
Here's how you can implement the solution using Client Scripts in ServiceNow:
Client Script for Read-Only Behavior (onLoad function)
// Client Script to set read-only behavior based on conditions
function onLoad() {
var answerToPreviousQuestion = g_form.getValue('previous_question_variable'); // Replace with actual variable name
var fieldSysId = g_form.resolveNameMap('variable_name'); // Replace with actual variable name
if (answerToPreviousQuestion === 'desired_value') {
g_form.setReadOnly(fieldSysId, true);
} else {
g_form.setReadOnly(fieldSysId, false);
}
}
Client Script for Value Clearing (onChange function)
// Client Script to clear variable value based on conditions
function onChange(control, oldValue, newValue, isLoading) {
if (!isLoading) {
if (newValue !== 'desired_value') {
g_form.clearValue('variable_name'); // Replace with actual variable name
}
}
}
These Client Scripts provide granular control over field behaviors in ServiceNow, ensuring fields are correctly read-only or cleared based on user interactions.
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