ui policy script previous or current

lilla
Tera Contributor

‎07-04-2017 12:46 AM

Hello Dear,

Can I use in ui policy script condition the previous or current? I would like to run the ui policy if the previous.state is closed complete.

Thanks,

Lilla

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georgimavrodiev
Mega Guru

‎07-04-2017 01:04 AM

Hello Lilla,





I believe you cannot use previous and current in UI policies scripts. That's the answer of your question.
As a workaround, in regards to your request, you may create a custom field: for example: Previous State (u_previous_state) and use a UI policy and a Business Rule to achieve your goal.




Best Regards,


Georgi Mavrodiev



IT Consultant


Do IT Wise



You may visit us in our Web Site: www.doitwise.com


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Mihir Mohanta
Kilo Sage

‎07-04-2017 02:22 AM

You can write an on change client script which will run when state changes.



Inside the script you can add condition to run the script when



oldValue : closed complete



Please go through the below link.



http://wiki.servicenow.com/index.php?title=Client_Scripts#gsc.tab=0




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