UI Policy Script - ReadOnly fields

[Kamran1]

Hello Community,

I am trying to allow ITIL user to be able to edit incident due date. We have a UI policy in place which makes the due date mandatory or not mandatory based on contact type and status fields selected. However, when ITIL user selects a due date, and later on tries to change to a different due date, it gets greyed out. We have a UI policy script in place that restricts to change the due date as noted below. I want to edit the script so ITIL user can change due date once set to a different date. For example if contact type is phone and status is New or Active and similar other variations:

function onCondition() {

var isAdmin = g_user.hasRole('admin');

if (!isAdmin) {

g_form.setReadOnly('u_reported_by',true);

g_form.setReadOnly('caller_id',true);

g_form.setReadOnly('u_non_ad_user',true);

g_form.setReadOnly('location',true);

g_form.setReadOnly('u_due_date',true);

}

var isAllowedToUpdateLocation = g_user.hasRole('CW_UpdateIncidentLocation');

if(isAllowedToUpdateLocation){

g_form.setReadOnly('location',false);

g_form.setReadOnly('u_due_date',false);

}

}

Not experience in scripting, can anyone please provide few suggestions that I can play around with.

Thanks in advance!

[She Sull]

Great, after you create your script and test it let is know if you still need help. Thanks!

[Kamran1]

I am still waiting for the user feedback however with my test user and ITIL role with script modified it seems to work and I am able to modify the due date. Your support is greatly appreciated.

Kam